Safer Gambling Analyst
The mission is to create the safest and greatest online gaming experience and the dedicated team of executives are at the forefront of identifying and interacting with customers to educate and inform on how to remain safe whilst enjoying the sites.
This role covers 365 days a year with varying shift patterns covering day and night shifts. Details to be discussed during the interview.
- Interpreting and analysing data sets from customer accounts, following key patterns and trends that may indicate problem gambling.
- Monitoring player behaviour and making risk based, self driven decisions.
- Promote the importance of sustainability across external and internal stakeholders.
- Building relationships with customers via email, chat, and phone across all of our managed brands.
- Coach frontline teams to make informed decisions to safeguard players and protect brand reputation.
- Educating and providing information to all staff regarding Safer Gambling strategies and procedures.
- Keep up to speed with regulatory requirements and process changes, which will affect customers to ensure good decision making.
- Experience of working within a multi-channel customer service environment (required).
- Enthusiastic; self-motivated team worker (required).
- Excellent oral and written communication in English (required).
- Confident handling data and making analytical decisions (required).
- An Investigative mindset and critical thinker (required).
- A decision maker with the ability to handle objections or concerns with first-time resolution (required).
- Ability to understand and interpret information from a range of data sources to make well judged evidence based decisions (required).
- Previous experience in the gambling industry (required).
- Experience in Responsible Gambling (preferred).
- Hybrid work policy.
- 4 weeks of Workation (T&C apply).
- Well-being allowance to support your active lifestyle.
- Private health insurance.
- Discounts across a range of retailers, gyms, bars & restaurants.
- Employee assistance program that can provide help and guidance during challenging moments.
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.