Senior Manager Process Improvement
LeoVegas Mobile Gaming Group is looking for a Senior Manager Process Improvement to join its transformation team based in the Malta office. This is a leadership role created to add a supportive layer of structure to the growing department, take over key responsibilities from senior leadership, and provide dedicated day-to-day guidance to team members.
In this role, the individual will take ownership of a major portfolio of operational transformation projects while directly managing, coaching, and developing a focused team of three direct reports. As a senior manager, the individual will act as a key link between business departments and technical automation capabilities. The primary focus will be to analyse operational workflows, define what an efficient future-state process looks like, and help decide whether a workflow is best optimised through traditional process redesign, RPA solutions, or intelligent AI frameworks.
This is an excellent opportunity for an internal process expert who is ready to step into a people management role, take responsibility for team success, and build high-visibility leadership experience across LeoVegas Mobile Gaming Group.
- Guiding, coaching, and supporting a Malta-based team of process professionals, managing their day-to-day delivery while keeping up hands-on process expertise.
- Taking ownership of high-level process improvement initiatives and smoothly managing delegated operational portfolios from senior leadership.
- Reviewing existing company processes and mapping out future-state workflows to decide if they are best optimised through traditional fixes, RPA, or AI tools.
- Influencing stakeholders, leads, and directors across different departments without needing official authority to steer them toward optimised process changes.
- Keeping projects moving at a steady pace and making sure transformation initiatives move forward smoothly without getting stuck in over-analysis.
- Collaborating closely with technical automation leads to match the team's process analysis with actual engineering and automation goals.
- Extensive experience in process analysis, workflow mapping, and operational transformation across business areas (required).
- Exceptional communication and relationship-building skills, with a proven ability to gain trust and comfortably influence director-level stakeholders (required).
- A clear understanding of what RPA and AI tools can achieve for workflows, with the ability to identify the right use cases (required).
- Strong project management experience, with a track record of moving projects successfully from pilot phases into everyday business-as-usual (required).
- A natural aptitude for leadership, with a strong desire to mentor, develop, and support direct reports (required).
- Experience driving process improvements or aligning operations across different international market clusters (nice-to-have).
- Familiarity with structured process improvement frameworks or methodologies such as Lean, Six Sigma, or BPMN (nice-to-have).
- Hybrid work policy.
- 4 weeks of Workation (T&C apply).
- Well-being allowance to support your active lifestyle.
- Private health insurance.
- Discounts across a range of retailers, gyms, bars & restaurants.
- Employee assistance program that can provide help and guidance during challenging moments.
LeoVegas Group is a Swedish mobile-first iGaming company founded in 2011, headquartered in Stockholm with its main operational hub in Sliema, Malta. A pioneer of mobile casino, it operates online casino and sportsbook products across regulated markets through brands including LeoVegas, BetUK, Expekt, Pink Casino and GoGo Casino. In 2022 the group was acquired by MGM Resorts International and now serves as MGM's international online-gaming arm, having previously been listed on Nasdaq Stockholm.