Advanced Software Engineer
Light & Wonder's corporate team provides essential services across the enterprise. The Advanced Software Engineer is responsible for providing prompt resolution to all support-related issues, which includes developing, designing, and testing code integrated into software products.
Specific duties involve providing technical system resolutions to customer issues, supporting and troubleshooting customer and employee technical problems to determine if the problem is hardware, software, or procedural, and ensuring customer satisfaction through timely technical support responses with efficient resolutions. The role also requires following up with customers, providing regular updates, and ensuring all system issues are thoroughly resolved. Maintaining and updating the knowledge base regularly to keep up with technology innovations is crucial, as is maintaining a thorough understanding of system and product methodology and technical functionality.
Utilising excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services is expected. Recommending procedure modifications or improvements based on client business needs and systems, and continually building on knowledge of help desk procedures, products, and services are also key aspects of the role.
The Advanced Software Engineer will utilise technical knowledge to write and complete software tasks and projects, research new technologies and incorporate them into new systems and products, and test, integrate, write, troubleshoot, and debug software applications on client sites. The role is responsible for the architecture and implementation of critical software components and games, continuously implementing company standards and applying design principles and patterns to develop robust software.
Collaboration with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system-related issues is required. The role also involves acting as a team mentor in a multi-person development team and reviewing and verifying the work of engineers, designers, or technicians.
- Provide technical system resolutions to customer issues.
- Support and troubleshoot customer and employee technical problems to determine if the problem is hardware, software, or procedural.
- Provide customer satisfaction through timely technical support responses with efficient resolutions.
- Follow up with customers, provide regular updates and see all system issues are thoroughly resolved.
- Maintain and update knowledge base on a regular basis to keep up with technology innovations.
- Maintain a thorough understanding of system and product methodology and technical functionality of systems.
- Utilize excellent customer service skills to defuse difficult customer situations and exceed customer expectations through efficient services.
- Recommend procedure modifications or improvements based on client business needs and systems.
- Continually build on knowledge of help desk procedures, products and services.
- Utilize technical knowledge to write and complete software tasks and projects.
- Research new technologies and incorporate them into new systems and products.
- Test, integrate, write, troubleshoot, and debug software applications on client sites.
- Responsible for the architecture and implementation of critical software components and games.
- Continuously implement company standards and apply design principals and patterns to develop robust software.
- Work closely with other engineers to provide guidance and assistance in the areas of software architecture, coding standards, and technical system related issues.
- Work as team mentor in a multi-person development team.
- Review and verify the work of engineers, designers, or technicians.
- Master’s Degree (or foreign equivalent) in Computer Information Systems or related field (required).
- Functional knowledge of MSBI Stack including SSIS, SSAS, SSRS, SharePoint (required).
- Advanced scripting for T-SQL stored procedures, performance tuning of complex, high-volume queries and Administrative experience in SQL Server (required).
- Tableau Server Administration and Tableau Dashboards design (required).
- Developing ETL, Data Marts, Datawarehouse, reports, dashboards and KPIs (required).
- .NET, C#, JSON, RabbitMQ, NGNX (required).
- Casino Gaming domain (required).
- Employer will accept any suitable combination of education, training or experience (required).
Light & Wonder, Inc. is a leading cross-platform gaming company headquartered in Las Vegas, Nevada. Formerly known as Scientific Games, it rebranded in 2022 after divesting its lottery and sports-betting businesses to focus on gaming. The company operates across three segments - Gaming (slot machines, table games and casino systems under brands such as Bally, WMS and Shuffle Master), SciPlay (social casino games) and iGaming (online casino content). Listed in both the US and Australia, it supplies content and systems to casinos and online operators worldwide.