Senior Process Excellence Engineer/AI Coordinator
Light & Wonder is seeking a highly skilled and results-driven Senior Process Excellence Engineer to serve as a dual-role leader - driving Lean transformation across the full enterprise value stream while simultaneously coordinating and managing AI-enabled continuous improvement initiatives. This is a senior individual contributor and project leadership role that will partner with Operations, Finance, HR, Accounting, Procurement, and Technology teams to eliminate waste, accelerate throughput, and embed a culture of sustainable operational excellence. The ideal candidate brings deep expertise in Lean methodology, facilitation, and Value Stream Mapping, combined with a working knowledge of agentic AI tools and intelligent automation. They will have a proven track record of leading large-scale, cross-functional deployments from strategy through sustainment - and will be comfortable operating across organizational boundaries at all levels of the business.
- Lead end-to-end Lean transformation initiatives across all value stream functions including Operations, Finance, HR, Accounting, and Procurement.
- Design, facilitate, and execute workshops to identify and prioritize improvement opportunities across current and future state maps.
- Drive Kaizen events, rapid improvement workshops, and structured problem-solving activities (A3, DMAIC, 8D) at multiple organizational levels.
- Coach and mentor cross-functional teams, front-line staff, and leadership on Lean principles, waste identification, and continuous improvement culture.
- Establish and track KPIs and performance metrics to validate the impact of Lean initiatives and ensure sustained results.
- Serve as the AI Coordinator for the Process Excellence function - identifying opportunities to integrate AI tools, machine learning models, and agentic workflows into improvement projects.
- Leverage working knowledge of agentic AI platforms to prototype, pilot, and scale intelligent automation solutions that complement Lean improvements.
- Manage a portfolio of concurrent process improvement and AI-enabled projects using structured portfolio and project management frameworks (PMI, Agile/hybrid).
- Develop project charters, roadmaps, resource plans, risk registers, and communication plans for large-scale transformation programs.
- Track and report on project status, milestones, and business outcomes to senior leadership and executive sponsors.
- Partner with IT, Data, and Digital teams to ensure AI tool integration aligns with enterprise architecture, data governance, and compliance standards.
- Design and lead highly effective facilitation sessions with diverse stakeholder groups ranging from front-line employees to C-suite executives.
- Build and maintain strong relationships across Operations, Finance, HR, Accounting, Procurement, and Technology to ensure alignment and sponsorship.
- Champion a culture of psychological safety, collaborative problem-solving, and accountability within improvement teams.
- Develop training materials, playbooks, and standard work documentation to institutionalize process excellence capabilities across the organization.
- Bachelor’s or Master’s degree preferred.
- Lean certification and/or Six Sigma Black Belt (LSSBB) certification required; Master Black Belt (MBB) designation a strong plus.
- Minimum of 5–10 years of progressive experience in process excellence, continuous improvement, or operational transformation roles.
- Demonstrated experience leading large-scale, enterprise-wide Lean deployments involving multiple business functions, geographies, and hundreds of stakeholders.
- Proven track record of leading Lean transformation beyond Operations - must include documented results in transactional and administrative functions such as Finance, HR, Accounting, and Procurement.
- Experience leading and developing cross-functional teams in a matrixed organization, including influencing without direct authority.
- Experience managing a project portfolio simultaneously, balancing resources, priorities, and executive stakeholder expectations.
- Hands-on experience with AI tools such as large language models, agentic automation frameworks, or machine learning operations (MLOps) platforms.
- Experience implementing Lean management systems (e.g., Obeya, real-time KPI dashboards, AI-augmented daily management).
- Experience with ERP systems (SAP, Oracle, or equivalent) and understanding of system-related process improvement constraints.
- Strategic mindset and strong business acumen, with the ability to identify priority value opportunities by leveraging exceptional problem-solving and decision-making skills.
Light & Wonder, Inc. is a leading cross-platform gaming company headquartered in Las Vegas, Nevada. Formerly known as Scientific Games, it rebranded in 2022 after divesting its lottery and sports-betting businesses to focus on gaming. The company operates across three segments - Gaming (slot machines, table games and casino systems under brands such as Bally, WMS and Shuffle Master), SciPlay (social casino games) and iGaming (online casino content). Listed in both the US and Australia, it supplies content and systems to casinos and online operators worldwide.
