Specialist, People Operations
Light & Wonder is seeking a Specialist, People Operations to join the People Service Center in the APAC region. This team is responsible for providing high-quality customer service to over 2,000 employees across eight countries, managing HR processes, and maintaining employee data within the Workday HRIS system.
The role reports to the Senior Manager for the APAC region and focuses on acting as the first point of contact for employee HR queries. The Specialist, People Operations will ensure compliance with regional and global policies while delivering efficient, accurate support for HR transactions and employee lifecycle processes.
- Serves as first line response to regional queries from employees to address HR related questions.
- Displays broad understanding of regional/global HR policies, processes, and resources.
- Demonstrates technical/functional skills to assess, respond, and resolve issues in alignment with HR policies and processes.
- Resolve our internal customer problems by researching issues and taking additional steps as required while providing excellent customer service.
- Provide escalation support for complex inquiries and provide follow-up as needed.
- Maintain accurate and up-to-date employee records in the HR database.
- Provide input and recommendations on processes and improvements supporting technologies.
- Achieve high service delivery standards by responding and completing all transactional work within the pre-determined service level expectation.
- Works with regular oversight to deliver against clear set of priorities and receives basic guidance when introducing new responsibilities.
- Follows established workflows within the pre-defined organizational procedures and processes.
- Run ad hoc reports to validate organizational and personnel data as needed.
- Assist with other departmental initiatives and projects as assigned.
- Maintain working knowledge of company policies to provide guidance to employees and managers while ensuring compliance and consistency.
- Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
- Contribute to special projects, assuming responsibility and timely delivery for allocated tasks.
- Deliver an effective recruitment and onboarding process post offer stage, including ensuring the completion of background checks, preparing contracts of employment and liaising with relevant internal stakeholders.
- Overseeing all stages of the pre-start candidate journey and positively impacting the process from offer to start date.
- Conduct regular audits to ensure the entire team is compliant with legal and regulatory requirements (RTW checks, quality control etc).
- Managing the shared HR team Inbox.
- Has prior experience in the HR space and a demonstrated proficiency in handling a broader range of employee issues (required).
- Possess understanding of the product/service and can troubleshoot moderately complex problems independently (required).
- Communicator: The ability to influence and persuade others, especially in situations that require diplomacy and tact (required).
- Collaboration & Influence: Proactive cross-functional partnerships to work effectively with peers and partners throughout the whole organization (required).
- Cultural Competency: The ability to lead through seeking diversity, fostering inclusion, and a passion to develop every single individual (required).
- Results Orientation: A commitment to demonstrably improving team metrics. A positive, flexible, and proactive, hands-on with can-do approach (required).
- Attitude: Team player with a positive attitude (required).
- Multi-Tasking: Ability to multitask and prioritize in a fast-paced environment (required).
- Flexibility: Willingness to learn and adapt to new processes, policies and priorities (required).
- Problem Solve and initiative: Strong problem-solving skills and ability to think critically and creatively (required).
- Discretion: Maintaining confidentiality and ethical conduct in handling sensitive HR information (required).
Light & Wonder, Inc. is a leading cross-platform gaming company headquartered in Las Vegas, Nevada. Formerly known as Scientific Games, it rebranded in 2022 after divesting its lottery and sports-betting businesses to focus on gaming. The company operates across three segments - Gaming (slot machines, table games and casino systems under brands such as Bally, WMS and Shuffle Master), SciPlay (social casino games) and iGaming (online casino content). Listed in both the US and Australia, it supplies content and systems to casinos and online operators worldwide.