VIP Account Manager
Novibet is looking for a VIP Account Manager to join the team in Monterrey, Mexico. The role focuses on managing key accounts, maintaining long-term relationships, and maximising sales opportunities within a fast-paced environment.
The successful candidate will play an integral part in generating new sales and ensuring high-value customers receive a premium experience. This position requires close collaboration with internal teams to serve customers and provide regular progress reports to stakeholders.
- Manage a portfolio of VIP Key Account Customers.
- Acquire a thorough understanding of key customer needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Play an integral part in generating new sales that will turn into long-lasting relationships.
- Provide assistance to high-end, high-value players and attending to hospitality events.
- Work closely with internal teams, in order to serve high-value customers and provide a VIP customer experience.
- Prepare regular reports of progress and forecasts to internal stakeholders using key account metrics.
- Diploma/Degree in Sales, Marketing, Business Administration or a related field (nice-to-have).
- Proven experience as a VIP Account Manager in the iGaming industry (required).
- Strong communication and interpersonal skills with an aptitude for building relationships with professionals of all organisational levels (required).
- Excellent knowledge of Microsoft Office (required).
- Understanding of CRM tools (required).
- Ability in problem-solving and negotiation (required).
- Fluency in English (required).
- Competitive Compensation: Attractive salary and bonus scheme.
- Top-Notch Equipment: All the tools you need for your role.
- Career Growth: Focused career development, performance management, and training opportunities.
- Inclusive Environment: A welcoming, international, and multicultural team.
- Engaging Activities: Exciting events, sports, and team-building activities.
Novibet is an established GameTech company operating across Europe (Greece, Ireland, Cyprus and Finland), the Americas (Brazil, Mexico, Chile and Ecuador) and New Zealand. Founded in 2010, it provides online sports betting and gaming entertainment to a growing international customer base. The company runs its own proprietary betting platform, which it continually develops to keep pace with industry trends. Novibet employs more than 1,000 people, with tech hubs in Greece and Malta, and is headquartered in San Gwann, Malta.