VIP Operations Specialist (Mexico)
As a VIP Operations Specialist, you will be the first point of contact for our valued players through various communication channels in order to resolve any issue that may arise throughout their interaction with our platform.
- Offer service to players, including but not limited to helping solve problems, answering queries, promoting ongoing promotions, rewarding their activity etc in an efficient and quality manner.
- Liaise with different departments (Trading, Bonus Team, CS, Risk & Payments etc) to escalate and resolve issues that may arise from players.
- Be aligned with business objectives and targets including policies and processes.
- Operate with the highest level of responsibility regarding matters that affect the most valuable players of the company.
- Excellent communications skills (required).
- Attention to detail accompanied by an extra mile mentality (required).
- Advanced MS Excel Skills (required).
- Fluency in English will be a plus (preferred).
- Ability to multitask and prioritize (required).
- Flexibility to work in shifts and during weekends (required).
- Prior industry experience is a must have (required).
Novibet is an established GameTech company operating across Europe (Greece, Ireland, Cyprus and Finland), the Americas (Brazil, Mexico, Chile and Ecuador) and New Zealand. Founded in 2010, it provides online sports betting and gaming entertainment to a growing international customer base. The company runs its own proprietary betting platform, which it continually develops to keep pace with industry trends. Novibet employs more than 1,000 people, with tech hubs in Greece and Malta, and is headquartered in San Gwann, Malta.