Relationship Manager - iGaming
Nuvei is looking for a Relationship Manager who will support the Relationship Management team by managing tier 3 and tier 4 customers. The role focuses on maintaining strong client relationships within the Gaming vertical and ensuring consistent client satisfaction.
The successful candidate will gradually take ownership of a portfolio of merchants, assuming increased responsibility as their knowledge and experience develop. They will act as a trusted day-to-day contact for merchants and collaborate with various internal departments to address client needs.
- Build and maintain strong relationships with a portfolio of Gaming merchants, acting as a trusted day-to-day contact.
- Support the management of existing client accounts, ensuring high levels of customer satisfaction and retention.
- Develop a strong understanding of merchants' businesses, objectives, and payment needs.
- Monitor account performance and assist in identifying trends, risks, and opportunities for growth.
- Collaborate with internal teams including Operations, Product, Risk, Compliance, and Technical Support to address client needs and ensure timely resolution of issues.
- Assist in identifying opportunities to expand existing merchant relationships and increase account value.
- Maintain a strong understanding of Nuvei's products, services, and the broader payments and iGaming landscape.
- Participate in client meetings, industry events, and internal initiatives as required.
- Gradually take ownership of a portfolio of merchants, assuming increased responsibility as knowledge and experience develop.
- 2-5 years of experience in account management, customer support, or similar (required)
- Experience in payments or iGaming industries (preferred)
- Strong communication and interpersonal skills with the ability to build relationships with clients and internal stakeholders (required)
- Proactive, detail-oriented, and willing to learn in a fast-paced environment (required)
- Customer-focused mindset with a genuine interest in helping clients achieve their business objectives (required)
- Ability to identify client needs and support opportunities for account growth (required)
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment (required)
- Fluent in English (required)
- Italian will be considered an asset (nice-to-have)
- Competitive holiday allowance
- Health insurance
- Employee Assistance Program
- Sport membership card
- eVouchers
Nuvei is a global payments technology company headquartered in Montreal, providing card processing, alternative payment methods and payouts to merchants across many sectors. Online gaming is one of its core verticals, serving regulated sportsbooks and casino operators. In 2024 it agreed to be taken private by Advent International in a deal valuing the company at about US$6.3 billion.