Product Owner
The Product Owner, Digital Sportsbook, is a distinctive role that sits at the intersection of Sportsbook product ownership and customer experience. This person brings together the disciplines of Sportsbook product strategy and a strong customer experience lens to bring significant value to OpenBet’s Partners and their Customers.
This role owns multiple Sportsbook front-end product areas and features; defining their vision, backlog and delivery, while ensuring the user experience across mobile, apps and web meets the highest standards. The Product Owner will be familiar with AI tools such as Co-pilot, Claude, Cursor, Rovo or other tools and will be able to demonstrate using these tools to good effect to augment day to day and strategic tasks.
- Own the product backlog and roadmap for multiple Sportsbook front-end teams and features across mobile, apps and web, ensuring stories are clearly defined, prioritised and ready for sprints.
- Lead end-to-end customer experience for owned features, including: user research, customer journey mapping, wireframing and interactive prototyping.
- Support user research (usability testing, interviews, surveys), translating findings into validated product hypotheses, backlog priorities and acceptance criteria.
- Transform high-level initiatives and epics into well-defined, sprint-ready user stories with clear, testable acceptance criteria.
- Collaborate closely with Engineering teams throughout delivery; clarifying requirements, reviewing builds against design specifications, and ensuring the implemented experience matches the intended design, through human interaction and AI tools.
- Champion accessibility, usability and design consistency across the Sportsbook customer-facing estate, contributing to and maintaining UX standards and a Sportsbook design system.
- Partner with the Sportsbook Product Manager to articulate the product vision, contributing customer experience perspectives to roadmap prioritisation and strategic decisions.
- Participate in and present Product roadmaps, initiatives and features to Partners and new Customers.
- Use data and analytics alongside qualitative research to identify friction points, opportunities for conversion improvement, and areas for retention-enhancing personalisation.
- Define and track product KPIs for owned features.
- Facilitate design ideation, sprint reviews and stakeholder walkthroughs, presenting product recommendations and their strategic rationale with confidence.
- Stay current with Sportsbook market trends, competitor experiences and emerging design patterns, identifying opportunities to continue to evolve OpenBet's customer experience advantage.
- Contribute to the wider product pillar backlog and cross-functional product strategy discussions, representing both user needs and product quality.
- Proven experience as a Product Owner or equivalent in a Sportsbook or consumer-facing digital product environment (required)
- Deep understanding of Sportsbook front-end products and customer journeys across mobile, apps and web (required)
- Strong working knowledge of UX principles and methods (journey mapping, prototyping), sufficient to brief, challenge and collaborate with UX/Design effectively (required)
- Solid Agile/Scrum experience, with the ability to own and manage a feature-level backlog independently (required)
- Experience supporting user research (usability testing, interviews, workshops), and translating findings into backlog priorities (required)
- Data-literate; able to connect quantitative product analytics with qualitative user insight (required)
- Strong written and verbal communication skills, with experience presenting product decisions to senior stakeholders (required)
- Collaborative mindset with the ability to build trust across Engineering, Commercial and Design teams (required)
- Knowledge of regulated betting markets and the constraints they place on product and experience design (nice-to-have)
- Experience supporting client-facing presentations, demos or RFP responses (nice-to-have)
- Familiarity with native mobile app UX patterns for iOS and Android (nice-to-have)
- Experience working within or contributing to a design system (nice-to-have)
- Experience with A/B testing and experimentation tools (nice-to-have)
- Background in interaction design or visual design in addition to UX research and product ownership (nice-to-have)
- Experience with front-end analytics platforms (e.g. Google Analytics 4) to inform data-driven UX and product decisions (nice-to-have)
- Attractive benefits
- Open and supportive environment
- Modern and exciting workplace
- Opportunity to interact with global teams on a regular basis
- Tangible and genuine development opportunities
- Flexible working
OpenBet is a leading business-to-business sports betting technology company, supplying sportsbook, betting-engine and content products to more than 200 operators worldwide. Originally part of Scientific Games (now Light & Wonder), it was acquired by Endeavor in 2021 and, in 2025, became independent again through a management buyout under OB Global Holdings. The company powers high-volume sports betting for major lottery and gaming operators with a modular, scalable platform. It is headquartered in London, with offices across the globe.