Senior IT Support & Operations Engineer
OpenBet is seeking a Senior IT Support & Operations Engineer to provide second and third-level technical support, acting as a primary interface between the IT department and the user community. The role involves managing end-user computing devices, administering user accounts, and ensuring the smooth operation of office infrastructure and communication systems.
The successful candidate will be responsible for maintaining hardware inventories, managing IT projects, and ensuring that service management procedures are followed. This position requires a professional who can mentor less experienced analysts, support executive stakeholders, and contribute to the continuous improvement of IT support processes.
- Provide 2nd / 3rd level remote or face to face IT support services according to the defined IT Service Catalogue.
- Act as an escalation point for unresolved problems.
- Provide end-user IT support for workplaces including Windows, Unix, and Mac desktops, laptops, printers, IP phones, and smartphones.
- Install, maintain, and manage end-user computing devices, including imaging and security tool updates.
- Administer user accounts, permissions, and access controls in various business systems.
- Fulfil user onboarding and offboarding requests.
- Manage local communication and collaboration channels, including fixed and data lines and A/V equipment.
- Maintain the proper operation of training and meeting rooms.
- Prepare IT equipment for new employees and ensure the smooth relocation of staff.
- Liaise with system and network administrators for the management and maintenance of office infrastructure, including servers, network, storage, and data centre facilities.
- Maintain the asset database, hardware inventory, and IT equipment lifecycle management.
- Perform IT inductions for newcomers.
- Implement changes to services, technologies, and processes through IT projects and tasks.
- Develop and maintain technical procedural documents and FAQs.
- Follow IT service management procedures such as incident, problem, knowledge, configuration, and change management.
- Mentor less experienced IT support analysts.
- Contribute to the improvement of support processes and documentation.
- Provide support to executive stakeholders.
- Perform all other duties as assigned.
- Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware (required)
- Minimum 5 years of System Administration or Service Desk experience (required)
- ITIL Certification (required)
- Certifications in technology fields such as Microsoft, CISCO, or CompTIA (required)
- Strong knowledge and experience of operating system administration including Windows OS, Ubuntu, and Mac OS (required)
- Strong knowledge of PC hardware (required)
- Strong knowledge and experience with fundamental networking and distributed computing concepts such as DNS, DHCP, Active Directory, Domain Architecture, Network topologies, TCP/IP, and VPN (required)
- Strong knowledge of Group policy and Puppet as configuration management tools (required)
- Strong knowledge of encryption (required)
- Strong knowledge of Microsoft O365 platform (preferred)
- Strong knowledge of CISCO VC solutions (preferred)
- Excellent oral and written communication skills, including fluency in English (required)
- Ability to identify issues, analyse complex situations, and provide clear status updates (required)
- Customer service orientation (required)
- Focus on delivery and high tolerance for working under pressure (required)
- Strong work ethic and team player mentality (required)
- Attractive benefits package
- Open and supportive environment
- Modern and exciting workplace
- Opportunity to interact with global teams
- Tangible and genuine career development opportunities
- Flexible working arrangements
- Collaborative office environment with hybrid working (2 days per week in office)
OpenBet is a leading business-to-business sports betting technology company, supplying sportsbook, betting-engine and content products to more than 200 operators worldwide. Originally part of Scientific Games (now Light & Wonder), it was acquired by Endeavor in 2021 and, in 2025, became independent again through a management buyout under OB Global Holdings. The company powers high-volume sports betting for major lottery and gaming operators with a modular, scalable platform. It is headquartered in London, with offices across the globe.