Enterprise Onboarding Project Manager
Paysafe is looking for a client-facing Enterprise Onboarding Project Manager to join the Merchant Onboarding team. This is a fast-paced implementation delivery role that combines merchant integration management with portfolio coordination, delivery administration, stakeholder management, and hands-on ownership.
The role involves managing multiple concurrent enterprise integrations at different stages of the onboarding lifecycle, often involving complex technical and operational dependencies. The successful candidate will be responsible for maintaining delivery momentum, keeping project information accurate across all relevant systems, coordinating internal teams, communicating directly with merchants, and driving risks and escalations through to resolution.
- Lead enterprise merchant integrations from project initiation and solution alignment through go-live and post-launch stabilization.
- Manage a portfolio of concurrent integrations, maintaining clear visibility of priorities, milestones, dependencies, risks, decisions, and next steps.
- Act as the primary delivery contact for merchants, setting expectations and translating technical or operational topics into clear, practical updates.
- Coordinate cross-functional activities across Sales, Pre-Sales, Product, Development, Operations, Risk, Customer Success, and other relevant teams.
- Define and manage implementation scope, timelines, deliverables, dependencies, success criteria, and the agreed integration solution.
- Lead regular merchant and stakeholder calls, providing structured updates and ensuring clear ownership and timely follow-up on actions.
- Manage complex implementation issues and merchant escalations, bringing together the appropriate stakeholders and driving progress through to resolution.
- Maintain accurate project plans, onboarding documentation, status updates, and implementation records in Salesforce and other relevant systems, while contributing insights that improve the onboarding process and merchant experience.
- Proven experience in a client-facing implementation, delivery, technical project management, or onboarding role, ideally within payments, fintech, banking, e-commerce, or another complex technology environment (required)
- Experience managing multiple concurrent client implementations or workstreams with competing priorities, dependencies, and deadlines (required)
- Strong delivery discipline, with the ability to maintain structure, accuracy, and momentum across a high-volume portfolio (required)
- Excellent merchant and stakeholder management skills, including the confidence to set expectations and navigate challenging conversations and escalations (required)
- Strong organisational, prioritisation, and time-management skills, supported by rigorous follow-up and attention to detail (required)
- The ability to understand technical integration concepts and translate them into clear business language and actionable next steps (required)
- A solution-oriented and collaborative approach, with the ability to take ownership, exercise sound judgment, and influence cross-functional teams without direct authority (required)
- Strong written and verbal English communication skills (required)
- Experience with payment integrations, APIs, Salesforce, or other CRM and delivery systems (nice-to-have)
- Tailor-made training and ongoing development to help enhance skills in the field of online payments.
- Multiple career progression opportunities in a dynamic in-house business.
- Environment where product expertise, professional and personal commitment are rewarded.
- Competitive remuneration and social benefits package including 25 days annual paid leave.
- 4 days paid volunteering time a year through the Paysafe Giving initiative.
- Health insurance and sports card.
- Team events and company discounts.
- Variety of soft skills, business and technical training programmes.
- Fun and collaborative working atmosphere.
- Flexible working model with a hybrid approach requiring an average of three days a week at the Sofia office.
Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.
