Senior CRM Solution Manager
The Senior CRM Solution Manager is responsible for providing solutions for business needs on the Salesforce platform. The role involves driving how Paysafe uses Salesforce to facilitate B2B sales and customer onboarding processes.
The manager works closely with stakeholders to evaluate existing Salesforce capabilities, identify new initiatives, and improve overall processes and user experiences. This position is based in the North American headquarters in Jacksonville, Florida, and operates under a hybrid work environment with a blend of three in-office days and two remote working days per week.
- Work with business stakeholders in Sales, Marketing and Operations to understand their business needs.
- Work with stakeholders, User Experience, Product Managers, and Technology to design solutions for business needs on the Salesforce platform.
- Write user stories, create process diagrams and mock-ups to describe the solutions, and collaborate with the development teams to see the solutions through to completion.
- Support the stakeholders during user acceptance testing.
- Define the value proposition of new initiatives with the stakeholders to effectively prioritise CRM initiatives.
- Collaborate with the engineering teams and architects to assess the feasibility and effort of CRM initiatives.
- Collaborate with the other CRM solutions managers and development teams in prioritisation of the backlog, grooming, sprint planning, demos and participate in other agile ceremonies.
- Develop and communicate product vision and roadmap to manage stakeholder expectations.
- Serve as the CRM subject matter expert, helping stakeholders identify opportunities for improvements, analyse complaints and issues, and identify solutions.
- Work with stakeholders to define initiatives and create business cases to obtain approval and funding in the budget planning process.
- Bachelor's Degree in a related field of study. (required)
- 5-7+ years Product Management experience. (required)
- Banking or financial services experience. (preferred)
- Proficient knowledge of the Salesforce platform so that you can design solutions on this platform that are easy to maintain and manage. (required)
- Experience in the payments industry is a great plus. (nice-to-have)
- Experience working with agile development teams and processes, supported by JIRA, Confluence, or similar systems. (required)
- Ability to communicate results to management and in a fast-paced environment. (required)
- Ability to develop, lead and manage large, complex initiatives. (required)
- Salesforce, Product Management or Product Owner certifications preferred, not essential. (preferred)
Paysafe is a global payments platform powering the experience economy, with a strong focus on the iGaming, video gaming, e-commerce, retail, travel and hospitality sectors. With 30 years of expertise in payment technology, Paysafe helps businesses and consumers lift every experience through seamless, secure payment solutions, including card payments, digital wallets such as Skrill, eCash solutions like PaysafeCard, and a suite of local payment methods. With approximately 2,900 employees across 12 countries and annualized transactional volume of $167 billion in 2025, Paysafe connects people and businesses worldwide through innovative digital payment experiences.
