Director, Product Management, Core Products
Penn Interactive is seeking a Director of Product to lead the Core Products organisation. This role is responsible for the foundational experiences and platforms that enable customers to safely and seamlessly engage with Penn Interactive across online gaming and digital retail experiences.
The successful candidate will own a broad portfolio including Identity and Trust, Payments and Fraud, and Internal Tools. This encompasses registration and onboarding, KYC, login and account access, compliance and responsible gaming, deposits and withdrawals, fraud prevention, and the tools and workflows used by customer support, VIP, and operational teams. The Director will set the strategy for these areas, lead multiple product teams, and partner with engineering, design, analytics, compliance, risk, and operations to improve customer experience, drive growth, and build scalable capabilities.
- Define and drive the product strategy and roadmap for Core Products across Identity & Trust, Payments & Fraud, and Internal Tools.
- Lead, coach, and develop Product Managers and product leaders, creating clear ownership and accountability across the portfolio.
- Own critical customer journeys including registration, identity verification, account access, funding, withdrawals, and account management.
- Build shared capabilities that support Penn Interactive’s online Sportsbook and Casino businesses and connect digital and retail customer experiences.
- Improve payment performance and customer funding experiences while partnering with Fraud and Risk teams to protect customers and the business.
- Partner with Compliance and Responsible Gaming teams to build regulatory and customer-protection requirements into intuitive product experiences.
- Modernise internal tools and workflows for Customer Support, VIP, Fraud, Compliance, and Operations, reducing manual work and improving how teams serve customers.
- Establish clear KPIs and use customer insights, data, and business impact to prioritise investments and measure outcomes.
- Partner deeply with Engineering to make thoughtful decisions around platform architecture, scalability, reliability, and third-party integrations.
- Influence and align senior stakeholders across Product, Engineering, Design, Analytics, Operations, Compliance, Legal, Finance, and business teams.
- Other duties as required.
- 8+ years’ experience in product management (required).
- 2+ years of people leadership experience (required).
- Experience managing managers and senior individual contributors across multiple product areas (required).
- Experience setting product strategy and translating it into focused roadmaps and measurable outcomes (required).
- Experience in one or more complex platform domains such as identity, authentication, onboarding, KYC, payments, fraud, risk, trust & safety, compliance, or internal tooling (required).
- Strong technical fluency and experience partnering with Engineering on platforms, APIs, integrations, and complex technical systems (required).
- Strong analytical judgment and experience using data to identify opportunities, prioritise investments, and measure business impact (required).
- Demonstrated ability to balance customer experience, growth, risk, regulatory requirements, and operational needs (required).
- Strong cross-functional leadership and executive communication skills (required).
- Experience operating in complex, regulated, high-transaction, or multi-product environments (required).
- Experience in online gaming, fintech, financial services, marketplaces, commerce, or other regulated digital businesses (nice-to-have).
- Competitive compensation package.
- Comprehensive benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
Penn Interactive is the online gaming arm of PENN Entertainment, one of the largest regional casino operators in the United States. Headquartered in Philadelphia, it runs PENN's digital sports betting and online casino products, including theScore Bet and the Hollywood Casino online brands. The business previously operated the ESPN Bet sportsbook under a partnership with ESPN, which ended in late 2025. Penn Interactive combines proprietary technology - including theScore media platform - with PENN's nationwide casino network across North America.