Trading Operations Associate - Evenings & Weekends
The Risk and Trading Operations team at Penn Interactive is available 24/7 to assist various functions within the department, including Trading, Marketing, and Customer Support, in troubleshooting and escalating issues on all operational sports betting platforms. This team is critical in ensuring the Risk & Trading department consistently delivers one of its core goals of "operational excellence".
This role involves assisting traders with identifying, documenting, and escalating issues, supporting the verification, adjustment, and creation of sport and competition setups, and helping to test and monitor app features for proper functionality and navigation. The associate will also contribute to compliance checks, market submissions, and post-release testing, communicate with data providers, and conduct daily reviews of betting content and monitoring of pre-game and in-play markets. Cross-functional assignments with Compliance, Marketing, and Product teams, as well as assisting Customer Experience with issue resolution, are also key aspects of the role. Other duties as assigned will be part of the responsibilities.
- Assist Traders with identifying, documenting, and escalating issues within the team.
- Support verification, adjustment & creation of Sport & Competition setups across environments.
- Help test and monitor app features to ensure proper functionality and navigation.
- Contribute to Compliance checks, market submissions, and post-release testing.
- Communicate with data providers and support ticketing.
- Daily review of betting content.
- Monitoring pre-game and in-play markets.
- Cross-functional assignments with Compliance, Marketing & Product.
- Assist Customer Experience with issue resolution.
- Other duties as assigned.
- Post-secondary degree, or equivalent work experience (required).
- Must be able to work weekends, evenings, and holidays (required).
- Extensive sports knowledge, particularly with regards to the four major professional sports leagues (required).
- Esports knowledge (nice-to-have).
- Sports betting knowledge & experience (preferred).
- Clear and effective communication skills (required).
- Must be computer savvy (required).
- Experience using iPhone and Android devices (required).
- Competitive compensation package.
- Comprehensive Benefits package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
Penn Interactive is the online gaming arm of PENN Entertainment, one of the largest regional casino operators in the United States. Headquartered in Philadelphia, it runs PENN's digital sports betting and online casino products, including theScore Bet and the Hollywood Casino online brands. The business previously operated the ESPN Bet sportsbook under a partnership with ESPN, which ended in late 2025. Penn Interactive combines proprietary technology - including theScore media platform - with PENN's nationwide casino network across North America.