General – Retention and Bonus Manager
Pin-Up Global is looking for a Retention and Bonus Manager. This role involves managing bonus campaigns and retention strategies to drive player engagement and financial performance within a fast-growing business group.
The successful candidate will work in a multicultural environment, collaborating with various teams to optimise promotional activities and player lifecycle management across multiple segments and regions.
- Independently manage bonus campaigns end-to-end.
- Select bonus mechanics tailored to player segments and lifecycle stages.
- Define bonus terms and calculate their financial impact.
- Analyze campaign performance.
- Optimize Bonus Cost, Conversion, Turnover, and Revenue.
- Develop and test hypotheses.
- Manage the bonus calendar across multiple player segments and GEOs.
- Coordinate launches with CRM, Product, Analytics, Content, and VIP teams.
- 1.5–3+ years of experience in Bonuses, CRM, Retention, or Casino Operations (required)
- Experience independently launching promotional campaigns (required)
- In-depth understanding of bonus mechanics (required)
- Knowledge of key metrics: GGR, NGR, Bonus Cost, Turnover, Conversion, and Retention (required)
- Understanding of player segmentation and lifecycle management (required)
- Experience with A/B testing (required)
- Proficiency in Excel and Google Sheets (required)
- Ability to work with BI tools (required)
- Basic understanding of casino unit economics (required)
- Ability to work independently (required)
- Analytical thinking (required)
- Proactive approach (required)
- Attention to detail (required)
- An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
- Beautiful offices in Warsaw, Limassol, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal event days, days off.
- Corporate health insurance program for your well-being.
- Referral program - enjoy cooperation with your colleagues and get a bonus.
- Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- In-house Travel Service.
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.
- Company events, team buildings.
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.