Team Lead IT Support

Pin-Up Global is looking for a Team Lead IT Support to manage and coordinate a team of IT Support Engineers across multiple international office locations. The role focuses on ensuring high-quality IT service delivery, maintaining operational excellence, and driving process improvements within a fast-paced, multicultural environment.

The successful candidate will oversee team performance, resource allocation, and the lifecycle management of corporate hardware and workplace technologies. This position requires a balance of technical expertise in Windows and macOS administration, strong leadership capabilities, and the ability to collaborate effectively with various internal stakeholders to support the company's growing infrastructure.

• Lead and coordinate a team of 6–7 IT Support Engineers across 2-3 locations.
• Organize team workload, priorities, and resource allocation to ensure efficient support operations.
• Ensure high-quality IT support services by maintaining SLA compliance and continuously improving service delivery.
• Coordinate onboarding and offboarding activities, ensuring timely provisioning of workplace equipment and user readiness.
• Organize and oversee the rollout of corporate systems and workplace technologies at the end-user and device level.
• Ensure continuous availability of standardized hardware through procurement planning, inventory management, and vendor coordination.
• Drive hardware standardization, asset inventory accuracy, and full hardware lifecycle management.
• Develop, maintain, and improve IT Support documentation, operational procedures, and user-facing knowledge base articles.
• Collaborate with Infrastructure, Information Security, HR, Procurement, Workplace, and other internal stakeholders to improve IT services and operational efficiency.
• Monitor team performance, conduct regular 1:1 meetings, support employee development, participate in hiring, onboarding, and performance reviews.
• Identify opportunities for process optimization, automation, and standardization across supported locations.
• Prepare operational reports and provide regular updates on service quality, risks, and improvement initiatives.

• 5+ years of experience in IT Support, Workplace Technology, or Corporate IT. (required)
• 1–2+ years of experience leading or mentoring an IT Support team. (required)
• Experience managing distributed teams across multiple office locations. (required)
• Strong knowledge of Windows and macOS administration. (required)
• Experience with enterprise identity and device management platforms. (required)
• Hands-on experience administering Mobile Device Management (MDM) solutions. (required)
• Experience with Apple Business Manager and Apple device lifecycle management. (required)
• Experience with endpoint provisioning, configuration, compliance, and security management. (required)
• Solid understanding of corporate network services (TCP/IP, DNS, DHCP, VPN, Wi-Fi). (required)
• Experience with ITSM platforms and incident/request management processes. (required)
• Experience managing IT asset lifecycle, inventory, hardware procurement, and vendor relationships. (required)
• Strong understanding of SLA/KPI management and IT service delivery best practices. (required)
• Strong troubleshooting, analytical, and organizational skills. (required)
• Willingness to travel occasionally for short business trips to supported office locations. (required)
• English - Upper-Intermediate (B1). (required)
• Experience supporting international companies with distributed offices. (nice-to-have)
• Experience implementing endpoint security and device compliance policies. (nice-to-have)
• Experience with automation (N8N) and scripting (PowerShell, Bash, Python). (nice-to-have)
• Experience building or improving IT Asset Management processes. (nice-to-have)
• Experience driving IT Support process improvements and operational excellence. (nice-to-have)
• Knowledge of ISO 27001, or similar information security frameworks. (nice-to-have)
• Experience working with office physical security systems, including Access Control Systems (ACS), CCTV, and intrusion alarm systems. (nice-to-have)
• Strong leadership and people management skills. (required)
• Excellent communication and stakeholder management. (required)
• Ability to prioritize effectively in a fast-paced environment. (required)
• Ownership and accountability for service quality. (required)
• Strong analytical and problem-solving skills. (required)
• Process-oriented mindset with a focus on continuous improvement. (required)
• Decision-making based on operational metrics and business priorities. (required)
• Coaching and mentoring abilities. (required)
• Conflict resolution and negotiation skills. (required)
• Adaptability and resilience in a dynamic international environment. (required)

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
• Beautiful offices in Warsaw, Limassol, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate healthcare program for your well-being.
• Referral program - enjoy cooperation with your colleagues and get the bonus.
• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.
• Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.
• Company events, team buildings.

PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.

Read more about Pin-Up Global →