Team Lead Retention
The Team Lead Retention role is responsible for developing and executing retention strategies to improve customer engagement and reduce churn.
This involves planning and managing multi-channel campaigns across the customer lifecycle, segmenting audiences, and personalising communications and promotions based on user behaviour and data insights.
The role requires analysing campaign performance, conducting A/B tests, and optimising for key performance indicators. Collaboration with Product, BI, and Creative teams is essential to ensure consistent and effective user experiences.
- Develop and execute retention strategies to improve customer engagement and reduce churn.
- Plan and manage multi-channel campaigns across the customer lifecycle.
- Segment audiences and personalise communications and promotions based on user behaviour and data insights.
- Analyze campaign performance, run A/B tests, and optimise for key KPIs (LTV, retention, churn).
- Collaborate with Product, BI, and Creative teams to ensure consistent and effective user experiences.
- 2+ years of experience in retention, CRM, or lifecycle marketing roles (required).
- Experience in segmentation, customer journey mapping, and lifecycle communication (required).
- Background in industries such as e-commerce, iGaming, fintech, SaaS, or mobile apps (nice-to-have).
- Experience in drafting and conducting marketing activities for player retention and return (required).
- Knowledge and ability to calculate the economy of the basic mechanics of bonuses, tournaments, lotteries, daily quests (required).
- Strong English skills, with ability to write and communicate briefs and tasks (required).
- Experience with client segmentation, preferably RFM (required).
- Knowledge of marketing and niche metrics: CvR, Margin, LTV, ARPU, RR, GGR, NGR, etc. (required).
- Understanding of basic approaches to A/B testing and hypothesis testing to optimise marketing activities (required).
- Experience working with analytics tools: GA, Tableau, Power BI, Google Data Studio (required).
- Knowledge of market and competitor analysis methods (required).
- Familiarity with leading game and slot providers, as well as the iGaming product landscape (required).
- Strong understanding of casino player behaviour, user lifecycles, and effective retention techniques (required).
- Awareness of key sports commonly featured in betting lines, including major teams, clubs, and athletes (required).
- Experience collaborating with cross-functional teams such as product, customer support, and user acquisition (required).
- Detail-oriented, highly organised, and proactive (required).
- Comfortable working in a fast-paced, cross-functional team environment (required).
- Strong leadership mindset and result-oriented approach (required).
- An exciting and challenging job in a fast-growing business group.
- Opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more.
- Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed.
- Flexible work options: work remotely or on-site in Warsaw, Limassol, Kyiv, Almaty, or Yerevan.
- Modern corporate equipment based on macOS or Windows and additional equipment are provided.
- Paid vacations, sick leave, personal event days, and days off.
- Corporate health insurance program for your well-being.
- Referral program with bonuses for cooperation with colleagues.
- Educational programs: regular internal training sessions, compensation for external education, and attendance of specialized global conferences.
- Rewards program for mentoring and coaching colleagues.
- Free internal English courses.
- In-house Travel Service.
- Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie/book/pets lovers, special office days dedicated to holidays.
- Company events and team buildings.
PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.