Tech Payments – QA Manager

Pin-Up Global is seeking a QA Manager for its Tech Payments division. This role involves leading a large-scale QA organisation and overseeing the quality strategy for multiple concurrent products within a fast-growing environment.

The successful candidate will be responsible for driving QA transformation, including the shift from manual to automated testing, and ensuring the integrity of complex payment integrations. The role requires a strong focus on people management, mentoring QA leads, and fostering a culture of quality across cross-functional teams.

• Define all necessary testing activities on projects to ensure that they projects adhere to all required quality standards.
• Monitor deadlines for global tasks/initiatives of the testing team, coordinate/agree with PMs, Delivery, and Engineering Managers on their execution.
• Control the execution of quarterly goals and policies, maintaining up-to-date information, and providing status on the implementation of policies or quarterly goals.
• Monitor the quality of the implementation of policies and quarterly goals.
• Analysis of the root causes of errors, elimination of root causes, and addressing consequences.
• Full responsibility for delivered artifacts.
• Have a detailed understanding of project architectures at the module level and their interactions.
• Support testing during architecture changes or refactoring (paying attention not only to the functional level but also not forgetting about non-functional requirements).
• Build a testing and development process focused on reducing time to market and increasing the quality of delivered products.
• Development and establishment of the necessary hierarchy within the testing team.
• Assistance in writing testing policies and initiation of writing such policies based on arising or potential tasks.
• All decisions made should be focused on intensive solutions, not quantitative ones.
• Tracking hiring (according to the workload tracking process) and conducting layoffs.
• Building and implementing a system for tracking project quality.
• Building and implementing a system for tracking team workload.
• Standartise and unify technical stack and approaches between different teams and value streams.
• Integrate knowledge sharing best practices between teams and value streams.
• Leadership of QA Leads: mentoring, coaching, competency development.
• People management excellence including performance reviews and career paths.
• Managing high/low performers with structured action plans.

• 10+ years in QA with 3–5+ years managing QA Leads and multi‑team QA organizations (required)
• Experience leading 15–40 QA specialists across multiple concurrent products (required)
• Ownership of QA strategy at team's level (required)
• Proven QA transformation experience (manual → automation) (required)
• Proven track record of designing E2E testing strategies for multi-provider payment integrations (required)
• Expertise in ensuring transactional integrity (idempotency, refunds, reconciliation) and testing system resilience during external gateway outages or failures (required)
• Strong SDLC expertise and ability to embed quality into all phases (required)
• Building measurable quality KPIs and integrating them into SDLC (required)
• Automation strategy leadership including reliability, execution time, CI/CD integration (required)
• Experience designing automation pyramid layers and scaling automation domain‑wide (required)
• Mandatory performance testing implementation at feature level (required)
• Quality governance experience (DoD, DoR, quality gates, standards) (required)
• Strong test planning & risk management for large delivery pipelines (required)
• Release quality ownership and predictable delivery management (required)
• Cross‑functional collaboration with CI/CD, DevOps, IT, Product (required)
• People management excellence (required)
• Hiring & scaling QA teams in fast‑growing environments (required)
• Strong stakeholder communication including C‑level and product leadership (required)
• Quality metrics & continuous improvement expertise (defect leakage, MTTR, stability, coverage) (required)

• An exciting and challenging job in a fast-growing business groups, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance and more
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset is guaranteed
• Beautiful offices in Warsaw, Limassol, Yerevan work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
• Modern corporate equipment based on macOS or Windows and additional equipment are provided
• Paid vacations, sick leave, personal events days, days off
• Corporate health insurance program for your well-being
• Referral program - enjoy cooperation with your colleagues and get the bonus
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
• Rewards program for mentoring and coaching colleagues
• In-house Travel Service
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
• Company events, team buildings

PIN-UP Global is an international holding company that develops technologies, B2B solutions and products for the iGaming industry. Headquartered in Warsaw, the group brings together businesses spanning product development, technology and marketing services for online gaming. It supports a portfolio of companies and brands operating across multiple markets. PIN-UP Global focuses on building advanced technology and products for the gambling sector.

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