Trading Systems Analyst
Pinnacle is seeking a technically driven and experienced individual with a solid background in the Sportsbook industry and a strong passion for sports and statistics. This role requires familiarity with either SQL, Splunk/ELK, Azure Log Analysis, or similar query languages to support and optimise trading operations across Pinnacle’s platforms.
The primary objective is to ensure the seamless operation and continuous improvement of Pinnacle’s trading systems. A key aspect of the role includes understanding Pinnacle’s domain, in-depth, to provide effective support during major sportsbook events. The role involves flexible scheduling, including one weekend day, to maintain optimal coverage during critical sporting events. As part of Pinnacle's multinational Trading Systems team, you'll collaborate across departments and gain exposure to the inner workings of a world-class, tech-driven sportsbook, with ample opportunities for career growth and training.
- Provide live support to trading systems to ensure stability and uptime, particularly during critical business hours and major sporting events.
- Liaise with the Trading, Development, and R&D teams to bring new products online based on business needs.
- Identify, troubleshoot, and resolve system issues, escalating complex problems to the Trading and Development departments when necessary.
- Conduct thorough root cause analysis for system failures, implementing preventative measures to avoid future incidents.
- Regularly track and report on key performance indicators (KPIs) related to system health, issue resolution times, and the success of new product integrations.
- Utilize monitoring tools such as Grafana, Splunk, or ELK to track performance and triage any anomalies to maintain optimal system functionality.
- Expand the scope of products supported by the trading systems to drive business growth.
- Capture trading operational needs, translating them into actionable items for development teams.
- Maintain comprehensive and up-to-date documentation of system configurations, workflows, and operational processes for both internal reference and training purposes.
- Perform other duties as assigned.
- Bachelor’s Degree or Diploma in Computer Science, Information Technology, Economics, or a related field (required)
- Experience with, and/or advanced knowledge of, Sports Betting or Trading (required)
- Proven experience with ticketing systems like JIRA, Zendesk, or other incident management platforms (required)
- Knowledge of SQL for querying large data sets, troubleshooting database-related issues, and optimizing system performance (required)
- Experience with general query language enabled log indexing systems such as Splunk or ELK (nice-to-have)
- Grafana knowledge is a bonus (nice-to-have)
- Basic knowledge of scripting languages (e.g., Python, Shell) is a plus (nice-to-have)
- Strong analytic, conceptual, and problem-solving abilities with strong attention to detail in identifying system anomalies and potential performance issues (required)
- Strong communication skills to facilitate coordination between Operational and Technological teams (required)
- Flexibility and adaptability to business requirements and priority changes (required)
- Ability to assess and prioritize tasks and system issues based on urgency and business impact (required)
- Initiative to work independently but also work effectively with team members (required)
- Private Health Insurance
- Monthly Fitness Subsidy
Pinnacle, formerly known as Pinnacle Sports, is an online bookmaker established in 1998. It is known for a "gimmick-free" approach that focuses on offering low margins, high betting limits and competitive odds rather than bonuses or promotions. This model allows it to welcome winning bettors, who it claims win more than at typical bookmakers. Pinnacle operates internationally and is headquartered in Birkirkara, Malta.