IT Operations Engineer
Playson is looking for a hands-on IT Operations Engineer to support colleagues across multiple international locations, with regular on-site presence in Bratislava. This role goes beyond traditional IT support. The engineer will be responsible for delivering a seamless employee IT experience - from onboarding and workstation setup to identity and access management, troubleshooting and continuous improvement of internal IT processes.
Playson seeks someone who enjoys ownership, solving complex operational problems and continuously improving how internal technology works. The ideal candidate is curious, proactive and naturally looks for better ways of doing things instead of simply following established processes.
- Provide day-to-day IT support to employees remotely and on-site.
- Own IT onboarding and offboarding processes, ensuring a smooth employee experience.
- Configure and maintain macOS workstations.
- Manage user accounts, permissions and access across internal systems.
- Maintain IT assets throughout their lifecycle, including procurement, inventory and logistics.
- Troubleshoot hardware, software and network-related issues.
- Administer and support internal platforms, including Google Workspace, Atlassian and GitHub.
- Support identity and access management across cloud environments (AWS, Azure, GCP).
- Maintain clear and up-to-date technical documentation.
- Identify opportunities to simplify, automate and improve internal IT processes.
- Good understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP) (required)
- Experience with identity and access management (required)
- Experience administering Google Workspace or similar collaboration platforms (required)
- Experience with ticketing systems (required)
- Strong troubleshooting and problem-solving skills (required)
- Good documentation habits and attention to detail (required)
- A proactive mindset with the confidence to suggest and implement improvements (required)
- Experience with MDM solutions (nice-to-have)
- Experience administering Atlassian products or GitHub (nice-to-have)
- Familiarity with AWS, Azure or GCP (nice-to-have)
- Experience with LDAP, VPN or identity management solutions (nice-to-have)
- Scripting or automation experience (nice-to-have)
- Interest in IT security and modern access management practices (nice-to-have)
- Competitive salary
- Professional development budget
- Private medical insurance
- Financial support for important life events
- International and collaborative environment
- Regular company events
Playson is a business-to-business developer of online slot games, established in 2012 and headquartered in Sliema, Malta. It supplies casino operators in more than 20 regulated markets, with game development, mathematics and art teams working across Europe.