Technical Support Engineer
Description
Playson is seeking a Technical Support Engineer for night shifts to join its Integration Department. This role is responsible for providing full customer support services for current partner integrations.
The successful candidate will analyse issues, find appropriate solutions, and conduct integration protocol testing. The role requires a proactive, client-focused attitude and strong work ethic to deliver excellent customer service.
Responsibilities
- Understand and analyse issues, be able to find appropriate solutions.
- Integration protocol testing.
- Second-level customer support.
- Delivering excellent customer service with 5 shifts a week.
Requirements
- Ready for only night shifts (required)
- Familiarity with monitoring tools (e.g., Elastic, Dynatrace, Grafana) (required)
- A proactive, client-focused attitude and strong work ethic (required)
- Strong problem-solving and troubleshooting skills (required)
- Effective communication skills, both written and verbal (required)
- At least Upper-Intermediate English (written and spoken) (required)
- Eagerness to learn quickly and grow technically (required)
- Working knowledge of XML and JSON (required)
- Basic experience with Git and version control workflows (required)
- Understanding of API protocols (e.g., REST) (required)
- Awareness of the software development lifecycle (SDLC) (required)
- Familiarity with the iGaming industry (nice-to-have)
- Hands-on software development experience with Java, C#, Node.js, or TypeScript (nice-to-have)
- Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes (nice-to-have)
- Experience using Jira and the Atlassian stack (nice-to-have)
- Basic understanding of QA processes and test environments (nice-to-have)
- Previous experience in a technical support, DevOps, or site reliability role (nice-to-have)
- Practical experience with monitoring systems (nice-to-have)
- Exposure to Agile frameworks (Scrum or Kanban) and basic project management skills (nice-to-have)
Benefits
- Competitive Salary in EUR, subject to annual performance reviews
- Transparent and systematic quarterly bonus system
- Flexible work schedule
- Remote Work Option
- Comprehensive medical insurance for both you and a significant other
- Financial Support for Life Events
- Unlimited Paid Vacation
- Unlimited Paid Sick Leave
- Reimbursement for professional courses for your development
About Playson
Playson is a business-to-business developer of online slot games, established in 2012 and headquartered in Sliema, Malta. It supplies casino operators in more than 20 regulated markets, with game development, mathematics and art teams working across Europe.