Account Manager
Playtech is looking for an exceptional Account Manager to join its growing team. The role involves managing day-to-day commercial contact between Playtech customers and internal stakeholders while driving customer performance and revenue growth through strategic recommendations and benchmark analysis.
The Account Manager acts as a key point of contact, ensuring that customers are fully aware of and utilise new Playtech products. The position requires a professional who can maintain excellent relationships with clients, coordinate internal processes across various departments, and develop new marketing initiatives to maximise profitability.
- Be on top of customer business models, including marketing strategies (e.g., bonuses, admin usage).
- Manage day-to-day commercial contact between Playtech customers and internal stakeholders.
- Drive customer performance and revenue growth through strategic recommendations using KPI(s) & benchmark analysis.
- Promote tasks internally, including development requests and initiation of new projects.
- Assist the Regional Director in working on group-wide deals.
- Ensure customers are aware of and utilise new Playtech products.
- Provide customers with appropriate marketing materials for promoting all products.
- Maximize revenues and profits through existing products and channels by developing account management tools.
- Maintain excellent relationships with each Playtech customer through regular communication and meetings.
- Coordinate the interface of Playtech’s project management, translation, finance, compliance, and legal processes with customer’s equivalent staff.
- Maintain detailed customer relationship information and share regularly with colleagues/management.
- Develop new marketing initiatives with customers.
- Maintain detailed information on Playtech competition in the online market for regular feedback into the team.
- Provide first-level business support and act as an escalation point for technical issues.
- Attend exhibitions and events.
- Conduct operational audits.
- Are highly self-motivated and can work well autonomously (required).
- Are passionate about the gaming industry (required).
- Have excellent written and spoken English, Spanish and Portuguese skills (required).
- Have experience managing or working with international and external customers (required).
- Have experience with a software or internet company in a relevant position (required).
- Are detail-oriented, self-managed, a team player, and capable of multitasking (required).
- Are service and business-oriented with excellent interpersonal skills (required).
- Have strong analytical and problem-solving abilities (required).
- Have knowledge of internet advertising (nice-to-have).
- Can prioritize and manage client engagements effectively (required).
- Have proven negotiation skills (required).
- Have a background in managing legal contracts and documents (nice-to-have).
- Have proven ability to manage multiple client relationships and grow revenues (required).
- Have an interest in and knowledge of sports, betting, casino games, and poker (nice-to-have).
- Understand IT platforms, systems, and development processes (required).
- Are good with numbers (required).
- Have experience in the online gaming industry (required).
- Have at least 2 years of experience or background in Customer Services/Customer Support B2B (required).
- A competitive salary and bonus scheme.
- A fantastic team culture.
- Opportunities to work in the gaming industry with one of the top teams in the sector.
- Professional growth and educational development opportunities.
- An inclusive environment where differences are celebrated, and everyone is encouraged to be themselves at work.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.