Account Manager
Playtech is looking for an exceptional Account Manager to join its growing team. The role focuses on managing commercial relationships, driving customer performance, and ensuring the successful implementation of Playtech products within the gaming and financial trading industries.
The Account Manager acts as a primary point of contact for customers, coordinating internal stakeholders and project management processes to support business growth. The position requires a professional who can thrive in a fast-paced environment while maintaining strong relationships and providing strategic business support.
- Monitor customer business models, including marketing strategies (e.g., bonuses, admin usage).
- Manage day-to-day commercial contact between Playtech customers and internal stakeholders.
- Drive customer performance and revenue growth through strategic recommendations using KPI(s) & benchmark analysis.
- Promote tasks internally, including development requests and initiation of new projects.
- Assist the Regional Director in working on group-wide deals.
- Ensure customers are aware of and utilise new Playtech products.
- Provide customers with appropriate marketing materials for promoting all products.
- Maximise revenues and profits through existing products and channels by developing account management tools.
- Maintain excellent relationships with each Playtech customer through regular communication and meetings.
- Coordinate the interface of Playtech’s project management, translation, finance, compliance, and legal processes with customer’s equivalent staff.
- Maintain detailed customer relationship information and share regularly with colleagues/management.
- Develop new marketing initiatives with customers.
- Maintain detailed information on Playtech competition in the online market for regular feedback into the team.
- Provide first-level business support and act as an escalation point for technical issues.
- Attend exhibitions and events.
- Conduct operational audits.
- Highly self-motivated and can work well autonomously (required).
- Passionate about the gaming industry (required).
- Excellent written and spoken English, Spanish and Portuguese skills (required).
- Experience managing or working with international and external customers (required).
- Experience with a software or internet company in a relevant position (required).
- Detail-oriented, self-managed, a team player, and capable of multitasking (required).
- Service and business-oriented with excellent interpersonal skills (required).
- Strong analytical and problem-solving abilities (required).
- Knowledge of internet advertising (nice-to-have).
- Ability to prioritise and manage client engagements effectively (required).
- Proven negotiation skills (required).
- Background in managing legal contracts and documents (nice-to-have).
- Proven ability to manage multiple client relationships and grow revenues (required).
- Interest in and knowledge of sports, betting, casino games, and poker (nice-to-have).
- Understanding of IT platforms, systems, and development processes (required).
- Good with numbers (required).
- Experience in the online gaming industry (required).
- At least 2 years of experience or background in Customer Services/Customer Support B2B (required).
- Competitive salary and bonus scheme.
- Fantastic team culture.
- Opportunities to work in the gaming industry with one of the top teams in the sector.
- Professional growth and educational development opportunities.
- Inclusive environment where differences are celebrated, and everyone is encouraged to be themselves at work.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.