Account Manager
Playtech is seeking an exceptional Account Manager to join its growing team. The role involves managing day-to-day commercial relationships between Playtech customers and internal stakeholders while driving revenue growth through strategic recommendations and performance analysis.
The Account Manager will act as a primary point of contact, ensuring clients are fully informed about new products and marketing materials. The position requires a professional who can coordinate across various internal departments, including finance, legal, and project management, to support client needs and business objectives.
- Monitor customer business models, including marketing strategies and administrative usage.
- Manage day-to-day commercial contact between Playtech customers and internal stakeholders.
- Drive customer performance and revenue growth through strategic recommendations using KPI and benchmark analysis.
- Promote tasks internally, including development requests and the initiation of new projects.
- Assist the Regional Director in working on group-wide deals.
- Ensure customers are aware of and utilise new PlayTech products.
- Provide customers with appropriate marketing materials for promoting all products.
- Maximise revenues and profits through existing products and channels by developing account management tools.
- Maintain excellent relationships with each PlayTech customer through regular communication and meetings.
- Coordinate the interface of PlayTech’s project management, translation, finance, compliance, and legal processes with customer’s equivalent staff.
- Maintain detailed customer relationship information and share regularly with colleagues and management.
- Develop new marketing initiatives with customers.
- Maintain detailed information on PlayTech competition in the online market for regular feedback into the team.
- Provide first-level business support and act as an escalation point for technical issues.
- Attend exhibitions and events.
- Conduct operational audits.
- Highly self-motivated with the ability to work autonomously (required).
- High level of emotional intelligence (required).
- Passionate about the gaming industry (required).
- Excellent written and spoken English, Spanish and Portuguese skills (required).
- Experience managing or working with international and external customers (required).
- Experience with a software or internet company in a relevant position (required).
- Detail-oriented, self-managed, team player, and capable of multitasking (required).
- Service and business-oriented with excellent interpersonal skills (required).
- Strong analytical and problem-solving abilities (required).
- Knowledge of internet advertising (nice-to-have).
- Ability to prioritise and manage client engagements effectively (required).
- Proven negotiation skills (required).
- Background in managing legal contracts and documents (nice-to-have).
- Proven ability to manage multiple client relationships and grow revenues (required).
- Interest in and knowledge of sports, betting, casino games, and poker (nice-to-have).
- Understanding of IT platforms, systems, and development processes (required).
- Good with numbers (required).
- Experience in the online gaming industry (required).
- At least 2 years of experience or background in Customer Services or Customer Support B2B (required).
- Competitive salary and bonus scheme.
- Fantastic team culture.
- Opportunities to work in the gaming industry with one of the top teams in the sector.
- Professional growth and educational development opportunities.
- Inclusive environment where differences are celebrated.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.