Business Intelligence Expert
Playtech Managed Services is seeking a detail-oriented Business Intelligence Expert with excellent communication and problem-solving skills.
The role involves analysing customer behaviour, betting patterns, and market trends to provide actionable insights.
Responsibilities include developing and maintaining business intelligence tools and dashboards to support decision-making.
Opportunities for process improvements will be identified, with solutions recommended to enhance operational efficiency.
Detailed analysis of business operations and processes within the Trading room will be conducted.
Business requirements will be gathered and documented from stakeholders and translated into technical specifications.
Collaboration with Customer Support, Risk and Fraud, Product, Technology teams, clients, and third-party suppliers is essential to ensure alignment of business objectives and project goals.
Reports will be prepared and presented for executive management, highlighting key findings and recommendations.
Compliance with regulatory requirements and industry standards must be ensured.
- Analyse customer behaviour, betting patterns, and market trends to provide actionable insights.
- Develop and maintain business intelligence tools and dashboards to support decision-making.
- Identify opportunities for process improvements and recommend solutions to enhance operational efficiency.
- Conduct detailed analysis of business operations and processes within the Trading room.
- Gather and document business requirements from stakeholders and translate them into technical specifications.
- Collaborate with Customer Support, Risk and Fraud, Product, Technology teams, clients, and third-party suppliers to ensure alignment of business objectives and project goals.
- Prepare and present reports for executive management, highlighting key findings and recommendations.
- Ensure compliance with regulatory requirements and industry standards.
- Have at least 5 years of experience in a similar position (required).
- Analytical and problem-solving skills, with the ability to interpret complex data sets (required).
- Proficient in business intelligence software and tools (e.g., Power BI, Tableau, Microsoft Office) (required).
- Can manage multiple projects and meet deadlines in a fast-paced environment (required).
- Demonstrate excellent attention to detail and take a proactive approach to identifying and solving business challenges (required).
- Knowledgeable about regulatory requirements and compliance in the betting industry is a plus (nice-to-have).
- Fluent in written and spoken English (required).
- Show a strong passion and enthusiasm for sports (required).
- Willing to work on a shift that includes evenings, weekends, and Bank Holidays (required).
- Performance bonuses and ample opportunities for internal growth.
- Comprehensive health and dental insurance plans.
- Life insurance.
- MultiSport card.
- Employee assistance program.
- Food, travel, and wellness allowances.
- 25 days of paid annual leave.
- Company-sponsored seminars, training programs, social activities, and events.
- Additional bonuses for life events such as marriage and childbirth.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.