CRM Junior Executive
Playtech's PTTS unit is looking for a proactive and detail-oriented CRM Junior Executive to support back-office operations and help deliver engaging player communications and journeys.
The role involves translating business needs into accurate back-office and CRM configurations, executing and maintaining system configurations, and building, updating, and quality-checking CRM email templates.
Coordination with stakeholders is key to confirm campaign content, targeting, timing, and technical requirements. The executive will become familiar with backend and CRM systems, acting as a problem solver, and supporting the Operations team with daily requests. Checks will be carried out to ensure accuracy and consistency, and recurring processes will be documented for knowledge sharing.
- Work with initial requirements, specifications and change requests, translating business needs into accurate back-office and CRM configurations.
- Execute and maintain system configurations across relevant back-office platforms.
- Build, update and quality-check CRM email templates in line with campaign requirements and brand standards.
- Coordinate with stakeholders to confirm campaign content, targeting, timing and technical requirements.
- Become familiar with the different backend and CRM systems, acting as a hands-on problem solver and identifying practical solutions within system capabilities.
- Support the Operations team with day-to-day platform, campaign and configuration requests.
- Carry out checks to ensure configurations and communications are accurate, consistent and ready for launch.
- Document recurring processes, configurations and campaign setups to support knowledge sharing and operational consistency.
- Strong attention to detail and a structured, goal-oriented approach to work (required).
- Proactive, committed and comfortable taking ownership of assigned tasks (required).
- Ability to communicate clearly and collaborate effectively with different stakeholders (required).
- Organised and reliable when handling multiple requests or working under time pressure (required).
- Good level of written and spoken English (required).
- Team player who is also comfortable working independently (required).
- Previous experience in CRM, digital marketing, campaign operations, back-office operations or a similar role (nice-to-have).
- Experience building email templates or supporting automated customer communications (nice-to-have).
- Previous experience with Playtech IMS (nice-to-have).
- Learning and professional growth opportunities.
- Opportunity to build hands-on CRM and gaming platform expertise.
- Ownership, collaboration and creative problem-solving are valued.
- An inclusive environment where different perspectives are welcomed and respected.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.