Customer Service Associate
PlayTech Managed Services is seeking an open-minded Customer Service Associate fluent in British English, with top-notch communication skills.
The role involves providing exceptional customer support and care to clients. Queries from existing customers will be addressed via chat, email, and phone calls, covering topics such as log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions.
A professional and friendly approach is essential when assisting with queries. The associate will be empowered to resolve customer issues and must adhere to company procedures and uphold high standards. Achieving predetermined personal and team targets and keeping job knowledge current are also key aspects of the role.
- Provide exceptional customer support and care to clients.
- Address queries from existing customers via chat, email, and phone calls (e.g., log-in issues, payments, withdrawals, bonuses, responsible gambling, and general terms and conditions).
- Employ a professional and friendly approach in assisting with queries.
- Resolve any customer issue.
- Adhere to company's procedures and uphold high standards.
- Achieve predetermined personal and team targets.
- Keep job knowledge current.
- Fluent in English, with a preference for British English speakers (preferred).
- Experience in online customer support (required).
- Strong computer literacy (required).
- Excellent communication and multitasking skills (required).
- Team player who is open to sharing knowledge and supporting colleagues (required).
- Motivated to achieve preset goals and targets (required).
- Flexibility to work shifts to accommodate both personal and professional commitments (required).
- Experience in customer support or client-facing roles (nice-to-have).
- Performance bonuses.
- Ample opportunities for internal growth.
- Comprehensive health and dental insurance plans.
- Life insurance.
- MultiSport card.
- Employee assistance program.
- Food, travel, and wellness allowances.
- 25 days of paid annual leave.
- Company-sponsored seminars, training programmes, social activities, and events.
- Additional bonuses for life events such as newlywed and baby bonuses.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.