Global IT Support Specialist
Playtech's IT unit is looking for a self-motivated Global IT Support Specialist with the ability to prioritise tasks, learn and adopt new technologies. The role involves being part of the global IT team and participating in company-wide projects. The specialist will provide tier 1-2 support for end users on local and remote sites, work with a service desk ticketing system, and track IT assets inventory. Responsibilities include the installation, administration, maintenance, and troubleshooting of Windows, Mac, and mobile devices, as well as troubleshooting network issues. The role also requires contributing to the corporate IT wiki portal.
This position requires working on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
- Participate in company-wide projects as part of the global IT team.
- Work on a 24/7 rotating shift schedule, including nights, weekends, and holidays.
- Provide tier 1-2 support for end users on local and remote sites.
- Work with the service desk ticketing system.
- Track and keep IT assets inventory up-to-date.
- Perform installation, administration, maintenance, and troubleshooting of Windows, Mac, and mobile devices.
- Troubleshoot network issues.
- Contribute to the corporate IT wiki portal.
- Excellent knowledge of Windows 11 and at least 2-3 years of experience (required).
- Understanding of Windows-based client environments (Active Directory, GPOs, SCCM/ MDT installations, Windows update, etc.) (required).
- Knowledge and experience in cloud solutions (Office365, Azure) (required).
- Practical knowledge of computer hardware and maintenance (required).
- Understanding of TCP/IP, network elements and services, wireless and VPN environments (required).
- Ability to contribute to documentation, KB, manuals, and monitoring (required).
- Knowledge of MacOS operating systems and JAMF management (nice-to-have).
- Performance bonuses.
- Ample opportunities for internal growth.
- Comprehensive health insurance plans.
- Food vouchers.
- Travel allowances.
- 30 days of paid annual leave.
- Company-sponsored seminars, training programmes, social activities, and events.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.