IT Support Technician
The IT Support Technician is responsible for maintaining, installing, and troubleshooting operational equipment within the live studio environment. This role involves assisting with the setup and ongoing maintenance of on-site computer systems and networks to ensure seamless operations.
The technician provides technical support for video streaming equipment, data systems, and network communications. They are tasked with monitoring information systems, diagnosing technical issues, and implementing solutions while adhering to regulatory standards and internal procedures.
- Adhere to multi-state Gaming Commission regulations, PT Services Delaware regulations, and live unit policies and procedures.
- Provide technical support for video streaming equipment, data, optical, and network communication systems in accordance with specified procedures.
- Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, and cabling.
- Install, administer, and troubleshoot computers, laptops, and hardware as requested by management.
- Monitor information systems by diagnosing problems, solving them immediately, and advising the direct manager about work carried out and execution times.
- Respond to user calls to troubleshoot, diagnose, and resolve software problems.
- Monitor CDN server connections, diagnose and solve problems, or organise the aversion of problems.
- Provide day-to-day technical support, including consultations and provision of services for users.
- Make and save reports of any related documentation.
- Eager to learn and participate with new applications, software, and networking stocktaking.
- Prepare necessary technical reports when requested by management.
- Understand and use IT technical terminology and comply with regulatory enactments, standards, and technical documentation requirements.
- Execute duties in accordance with standard IT service operating procedures.
- Perform any additional duties as instructed by management.
- Associate degree (preferred)
- Equivalent technical training (required)
- Must be 21 years of age or older (required)
- 1 year of previous IT and/or technical computer experience (preferred)
- Basic computer skills- MS Tools, electronic mail, etc. (required)
- Knowledge of Windows and Windows office related software installation and troubleshooting (required)
- Networking skills (required)
- Good cooperation skills, ability to deal with potential conflicts in diverse situations (required)
- Ability to cooperate with people with different views and cultures (required)
- Communication skills - ability to clearly and unambiguously explain issues related to work, company's rules and procedures (required)
- Ability to maintain a professional demeanour; including manner of speech, appearance, and posture in a fast-paced environment (required)
- Ability to work a variety of shifts, including nights, weekends, and holidays (required)
- Punctuality and attention to detail (required)
- Ability to learn quickly and work independently (required)
- Ability to wear assigned uniforms and maintain professional appearance standards (required)
- Must be able to obtain a Michigan Gaming License (required)
- Pay Rate: $23 + up to $3.00 Hourly Performance Bonus
- Vacation Days: 10 days
- Sick Time: 5 days
- 10 Holidays pay
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401K – 4% match
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.