IT Tech Support Technician
As an IT Tech Support Technician, the role is to maintain, install, and troubleshoot any live studio operational equipment, computer systems, and networks. The technician must adhere to multi-state Gaming Commission Regulations, PT Services New Jersey regulations, and live unit policies and procedures.
Responsibilities include providing technical support for video streaming equipment, data, optical, and network communication systems. The role involves performing installation and maintenance of video streaming equipment, as well as installing, administering, and troubleshooting computers and hardware. Monitoring information systems, diagnosing and solving problems, and advising management are key duties. The technician will respond to user calls, troubleshoot software problems, monitor CDN server connections, and provide day-to-day technical support and consultations. Making and saving reports, participating with new applications and software, and preparing technical reports are also part of the role. The technician must understand and use IT technical terminology, comply with regulatory enactments and standards, and execute duties in accordance with standard IT service operating procedures. Additional duties may be assigned by management.
- Must be able to adhere to a multi-state Gaming Commission Regulations, PT Services New Jersey regulations and live unit policies and procedures.
- Provide technical support for the video streaming equipment, data, optical and network communication systems accordance with the specified procedures.
- Perform installation and maintenance of video streaming equipment such as video cameras, audio, video cards, cabling, and any other equipment’s in accordance with the specified procedures.
- Install, administer, and troubleshoot computers, laptops and any hardware as requested by management.
- Monitoring information systems by diagnosing problems, solving them immediately and advising the direct manager about the work carried out and the execution times.
- Respond to user calls and troubleshoots, and to diagnose and resolve software problems.
- Monitor CDN server connections, diagnose and solve problems, or organize the aversion of problems.
- Provide a day-to-day technical support such as consultations and provision of services for users.
- Make and save reports of any related documentation.
- Eager to learn and participate with new applications, software, and networking stocktaking.
- Prepare necessary technical report when requested by the management.
- Understand and use IT technical terminology and comply with any regulatory enactments, standards, and provide technical documentation requirements.
- Execute duties in accordance with the standard IT service operating procedures.
- Perform any additional duties as instructed by management.
- Associate degree (Preferred) and/or equivalent technical training.
- Must be 21 years of age or older (required).
- 1 year of previous IT and/or technical computer experience (preferred).
- Basic computer skills- MS Office, electronic mail, etc. (required).
- Knowledge – Windows and Windows office related software installation and troubleshooting (required).
- Networking skills – good cooperation skills, ability to deal with potential conflicts in diverse situations, ability to cooperate with people with different views and culture (required).
- Communications skills – ability to clearly and unambiguously explain issues related to work, company's rules and procedures (required).
- Ability to maintain a professional demeanor, including manner of speech, appearance, and posture in a fast-paced environment (required).
- Ability to work a variety of shifts, including nights, weekends, and holidays (required).
- Punctuality and attention to detail (required).
- Ability to learn quickly and work independently (required).
- Ability to understand and to use IT technical terminology (required).
- Be able to wear assigned uniforms and maintain professional appearance standards (required).
- Must be able to obtain a New Jersey Gaming License and West Virginia Casino Employee license (required).
- Pay Rate: up to USD 25 hourly
- Yearly Bonus
- Vacation Days: 10 days
- Sick Time: 5 days
- 10 Holidays pay
- Health Benefits: Medical, Dental, Vision, HSA/FSA, LTD/STD, Life Insurance.
- 401K – 4% match
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.