IT Technical Support Specialist
The IT Technical Support Specialist will be the main point of contact for any technical issues. This role involves the installation, administration, and troubleshooting of desktops, laptops, and servers running Windows OS and Linux.
The specialist will also install professional studio equipment, including cameras, lighting, and audio. Troubleshooting hardware and resolving technical issues with OS, MS Office, e-mail, and network systems is a key part of the role. Full Windows OS setup, including drivers, BIOS, and other related software, will be managed. The position requires 24/7 monitoring of the healthy functioning of all systems.
- Serve as the main point of contact for any technical issues.
- Install, administer, and troubleshoot desktops, laptops, and servers running Windows OS and Linux.
- Install professional studio equipment: cameras, lighting, and audio.
- Troubleshoot hardware and resolve technical issues with OS, MS Office, e-mail, network, etc.
- Perform full Windows OS setup, including drivers, BIOS, and other related software.
- Conduct 24/7 monitoring of the healthy functioning of all systems.
- Previous proven experience in the delivery of IT support services (required).
- Outstanding customer service skills with a positive outlook (required).
- Good English knowledge (at least B2 level) (required).
- Good Windows OS skills - diagnosing network issues, installations, config and remote support, DHCP, DNS, Active Directory, MS Office 365 (required).
- Networking knowledge is an advantage (nice-to-have).
- Strong experience of problem solving, troubleshooting, and fault-finding software applications issues (required).
- Excellent documentation and knowledge sharing skills (required).
- Able to translate technology into simple terms (required).
- Flexibility to work in shifts is required, including night shifts and overtime, when needed (required).
- Work in international and fast-growing company.
- Extra paid vacation day for volunteering work.
- Career growth possibilities.
- Opportunity to participate in learning and development activities paid by company to rise qualification.
- Gifts on holidays.
- Health insurance.
- Friendly colleagues and cool corporate events.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.