IT Technical Support Specialist
Playtech is looking for an IT Technical Support Specialist whose main task will be to provide technical support to the company's employees and maintain the company's IT infrastructure. This role includes both software and hardware management, as well as active participation in the provision of studio equipment.
The specialist will work in a dynamic environment, requiring the assurance of continuous system operation and the provision of quality assistance to colleagues. The job requires the ability to respond quickly to technical problems and the ability to work a shift schedule.
- Advise employees on technical matters.
- Installation, administration, and troubleshooting of desktops, laptops, and servers running Windows OS and Linux.
- Professional installation of studio equipment: cameras, lighting, and sound equipment.
- Resolve technical equipment problems and address technical issues related to OS, MS Office, email, network, etc.
- Full Windows OS setup, including drivers, BIOS, and other related software.
- System monitoring to ensure continuous product operation.
- Previous experience in providing IT support services (required).
- Excellent customer service skills (required).
- Good knowledge of English (at least B2 level) (required).
- Good Windows OS skills - network problem diagnosis, installation, configuration, and remote support, DHCP, DNS, Active Directory, MS Office 365 (required).
- Networking knowledge (nice-to-have).
- Experience in problem-solving, troubleshooting, and resolving software application issues (required).
- Ability to present technological information in a simplified manner (required).
- Ability to work shifts, including night shifts (required).
- Work in an international, rapidly growing company.
- Additional paid day off for volunteer work if the employee participates in work-organised volunteer events.
- Career growth opportunities.
- Opportunity to participate in company-paid training and courses to improve qualifications.
- Gifts for holidays.
- Health insurance.
- Friendly colleagues and fun company events.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.