Operations Executive
Playtech's Commercial unit is looking for a proactive Operations Executive with excellent communication who enjoys solving problems, and supporting a variety of operational processes across its gaming functions.
The role involves supporting Account Managers in delivering operational activities, ensuring client requests and business priorities are executed effectively. The Operations Executive will assist with game launches, platform configurations, and product integration processes. They will also maintain and update game, product, and Marketplace configurations to ensure accuracy across platforms. Furthermore, they will create and manage promotional campaigns, bonus setups, and CRM activities within internal systems. Monitoring and analysing campaign and promotional performance, using key metrics and insights to identify opportunities, optimise future initiatives, and support data-driven decision-making is also a key part of the role. The Operations Executive will partner with cross-functional teams including CRM, Marketplace, and Integration to support new initiatives and ongoing projects. They will monitor workflows, track key activities, and help ensure operational tasks are delivered on time. Identifying opportunities to simplify processes, improve efficiency, and reduce manual administration is also expected.
- Support Account Managers in delivering operational activities, ensuring client requests and business priorities are executed effectively.
- Assist with game launches, platform configurations, and product integration processes.
- Maintain and update game, product, and Marketplace configurations to ensure accuracy across platforms.
- Create and manage promotional campaigns, bonus setups, and CRM activities within internal systems.
- Monitor and analyse campaign and promotional performance, using key metrics and insights to identify opportunities, optimise future initiatives, and support data-driven decision-making.
- Partner with cross-functional teams including CRM, Marketplace, and Integration to support new initiatives and ongoing projects.
- Monitor workflows, track key activities, and help ensure operational tasks are delivered on time.
- Identify opportunities to simplify processes, improve efficiency, and reduce manual administration.
- Have previous experience in CRM operations (player engagement activities, bonus management, campaign execution) or operational support functions within the gambling industry (required).
- Are naturally curious, adaptable, and enjoy learning new systems and processes (required).
- Take ownership of your work, show initiative, and proactively drive tasks to completion (required).
- Have strong organisational skills and attention to detail (required).
- Communicate confidently in English and work well as part of a team (required).
- Knowledge of IMS and/or other online gaming platform back offices, particularly in relation to promotional tool configurations (nice-to-have).
- Experience using Monday.com or similar workflow management tools (nice-to-have).
- Proficiency in an additional language besides English (nice-to-have).
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.