Promotions and Web QA Analyst
Playtech Managed Services is seeking a proactive Promotions and Web QA Analyst with excellent communication and problem-solving skills. The role involves validating in the front end that what a customer sees, and what a customer receives, matches exactly what was requested. The analyst will pick up tickets at the front-end validation stage of the Technical Delivery and Portal workflows and confirm the promotion behaves as intended. They will find, reproduce, and clearly report the failures and defects found during testing. The role also supports end-to-end quality validation for assigned licensee sites, including promotion pages, links, buttons/CTAs, redirects, content, layout, responsiveness and cross-browser behaviour. Additionally, the analyst will support new licensees through the UAT phase of new projects, joining live group sessions to guide them, advise them, and suggest what to verify and how. The position contributes to developing, documenting and improving front-end QA processes across the department, working together with Portal Operations, Technical Delivery and other relevant stakeholders. The analyst will learn the backend systems behind the work they validate, to the point where they understand how a promotion or a page is actually built. They will plan, prioritise and coordinate their testing activities with multiple teams across the company and communicate regularly with other teams in and outside the company.
- Validate in the front end that what a customer sees, and what a customer receives, matches exactly what was requested.
- Pick up tickets at the front-end validation stage of the Technical Delivery and Portal workflows and confirm the promotion behaves as intended.
- Find, reproduce, and clearly report the failures and defects found during testing.
- Support end-to-end quality validation for assigned licensee sites, including promotion pages, links, buttons/CTAs, redirects, content, layout, responsiveness and cross-browser behavior.
- Support new licensees through the UAT phase of new projects, joining live group sessions to guide them, advise them, and suggest what to verify and how.
- Contribute to developing, documenting and improving front-end QA processes across the department, working together with Portal Operations, Technical Delivery and other relevant stakeholders.
- Learn the backend systems behind the work you validate, to the point where you understand how a promotion or a page is actually built.
- Plan, prioritise and coordinate your testing activities with multiple teams across the company.
- Communicate regularly with other teams in and outside the company.
- Have hands-on experience testing or validating customer-facing digital products, whether in QA, in UAT, or in an operational role where you were the last check before something reached the end user (required).
- Have a good understanding of manual functional and exploratory testing, including designing checks, reproducing issues and reporting defects clearly and precisely (required).
- Have knowledge or experience in web and mobile testing (required).
- Have previous experience working with tools such as JIRA and/or Monday.com (required).
- Are proactive and comfortable working in an evolving environment (required).
- Have excellent attention to detail and work effectively both independently and as part of a team (required).
- Have strong written and verbal English communication skills (required).
- Having previous experience in the iGaming industry (nice-to-have).
- Understanding iGaming bonus and promotional mechanics (nice-to-have).
- Having experience with TestRail or a similar test management tool (nice-to-have).
- Being comfortable using browser DevTools (nice-to-have).
- Hybrid work model after the third month, with 3 days per week expected in the office.
- Ample opportunities for internal growth.
- Comprehensive health and dental insurance plans.
- Life insurance.
- MultiSport card.
- Employee assistance program.
- Food, travel, and wellness allowances.
- 25 days of paid annual leave.
- Company-sponsored seminars, training programs, social activities, and events.
- Additional bonuses for life events such as newlywed and baby bonuses.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.