Risk Subject Matter Expert
Playtech Managed Services is looking for a responsible Risk Subject Matter Expert to join the team at Playtech's new Brazilian Playtech Managed Services office in São Paulo. This role is for an individual with strong decision-making and strategic thinking skills.
The successful candidate will act as the Risk Operations SME for complex, high-risk, and sensitive cases. They will serve as the primary escalation point, providing consistent risk-based decisions and supporting the Risk Desk Manager in driving operational excellence and quality standards. The role involves reviewing and enhancing risk policies, procedures, and operational frameworks, as well as analyzing emerging risks and customer activity to provide recommendations. Identifying opportunities for process improvements, automation, and efficiency gains is also key. The SME will mentor analysts and team leaders through coaching and knowledge-sharing, and collaborate with Compliance, Product, Payments, Data, and Customer Operations teams. Maintaining accurate documentation, guidance materials, and knowledge resources, along with supporting training and development programs within Risk, are important aspects of the role. The position also promotes a culture of quality, ownership, critical thinking, and customer-focused risk management, and involves producing and analyzing risk reports to identify trends and opportunities for improvement.
- Act as the Risk Operations SME for complex, high-risk, and sensitive cases.
- Serve as the primary escalation point, providing consistent risk-based decisions.
- Support the Risk Desk Manager in driving operational excellence and quality standards.
- Review and enhance risk policies, procedures, and operational frameworks.
- Analyze emerging risks, customer activity, and operational trends to provide recommendations.
- Identify opportunities for process improvements, automation, and efficiency gains.
- Mentor analysts and team leaders through coaching and knowledge-sharing initiatives.
- Collaborate with Compliance, Product, Payments, Data, and Customer Operations teams.
- Maintain accurate documentation, guidance materials, and knowledge resources.
- Support training, onboarding, and continuous development programs within Risk.
- Promote a culture of quality, ownership, critical thinking, and customer-focused risk management.
- Produce and analyze risk reports, identifying trends and opportunities for improvement.
- Fluent in English (required).
- Fluent Brazilian Portuguese speaker (required).
- 2 years of previous experience in a similar role (required).
- Excellent knowledge of the risk and payments field (required).
- Strong decision-making and communication skills (required).
- Team player with leadership skills (required).
- Supportive and collaborative team environment.
- Opportunities for professional growth and development.
- Commitment to innovation and excellence.
- Diverse and inclusive workplace where everyone is welcome.
- Comprehensive benefits and competitive compensation.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.