Technical Delivery Configuration Associate (Fixed Term Contract)
Playtech Managed Services unit is looking for a proactive Technical Delivery Configuration Associate with excellent communication and problem-solving skills. This position is offered on a 12-month fixed-term contract.
The role involves handling gaming platform configurations and backend systems. The successful candidate will configure casino and sports promotional mechanics, player journeys and messaging, standard automations, and game and casino settings. They will also identify and escalate technical issues, establish and maintain user accounts, and work closely with CRM teams to execute marketing automation campaigns and support technical implementation of custom solutions.
This position offers the opportunity to learn the fundamentals of Playtech products, gain insight into technical processes within a global organisation, and collaborate daily with teams across the company and with external stakeholders. Continuous development of skills and knowledge in the Technical Delivery domain is encouraged. Occasionally, participation in extended coverage shifts to support global operations is required.
- Handle gaming platform configurations and backend systems.
- Configure casino and sports promotional mechanics, player journeys and messaging, standard automations, and game and casino settings.
- Identify and escalate technical issues arising during configuration.
- Establish and maintain user accounts with appropriate system permissions and access levels.
- Work closely with CRM teams to execute marketing automation campaigns and support technical implementation of custom solutions for various stakeholders.
- Learn the fundamentals of Playtech products, including their structure and features.
- Gain insight into technical processes within a global organisation.
- Collaborate and communicate daily with teams across the company and with external stakeholders.
- Continuously develop your skills and expand your knowledge in the Technical Delivery domain.
- Occasionally participate in extended coverage shifts to support global operations, currently once per week with flexible scheduling.
- Gain knowledge of gaming regulations across different markets.
- Eager to develop your career in Technical Delivery (required).
- Previous experience in a technical role such as system administration, configuration management, technical support, or a similar field (minimum 1 year) (required).
- Previous experience in a technical role (2+ years) (preferred).
- Strong attention to detail and can work effectively both independently and as part of a team (required).
- Strong communication and interpersonal skills, with a passion for problem-solving and the ability to prioritise tasks effectively (required).
- Strong written and verbal English communication skills (minimum B2 level) (required).
- Previous experience in the online gambling industry (nice-to-have).
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees' health and wellbeing through comprehensive health and dental insurance plans, life insurance, MultiSport card, employee assistance program and food, travel and wellness allowances.
- Work-life balance by providing 25 days of paid annual leave, allowing you to relax and recharge.
- Continuous growth with company-sponsored seminars, training programs, social activities, and events, guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed, and baby bonuses.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.