Technical Support Specialist
Playtech's Service Operations unit is looking for a Technical Support Specialist with excellent communication and interpersonal skills. The role involves investigating, troubleshooting, and solving customers’ various concerns. The successful candidate will be ready to expect the unexpected and tackle critical situations. Communication with licensees and partners will be primarily via email. The position requires working in shifts, including weekends, but no night shifts.
- Investigate, troubleshoot, and solve our customers’ various concerns.
- Tackle critical situations.
- Communicate with our licensees and partners in English mainly via email.
- Work in shifts (including weekends, no night shifts).
- Interest in the field of IT (required).
- Strong work ethic and willingness to take responsibility for your work (required).
- Enjoy working in the team and aren’t afraid to ask for help (required).
- Outstanding communication skills and ability to work effectively in an English-speaking environment (required).
- Ready for routine tasks, but also to adapt to different situations (required).
- Higher education and/or experience in a related field (nice-to-have).
- Professional and fun team environment.
- Proper training and knowledge sharing.
- Personal and professional growth.
- Variety a no day is the same.
- Active lifestyle and mental well-being.
- Fun and engaging company events.
Playtech plc is one of the world's largest gambling technology companies, providing software, platforms and content to online and land-based operators. Founded in 1999 and registered in the Isle of Man, it supplies casino, live casino, sportsbook, bingo and poker products, along with its IMS player-management platform. The company also runs B2C operations, most notably the Snaitech business in Italy. Listed on the London Stock Exchange, Playtech employs thousands of people across offices worldwide.