Account Manager
Description
The role involves managing a portfolio of clients, supporting their needs, and driving long-term partnerships.
The Account Manager plays a key role in maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth.
Responsibilities
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
- Support client onboarding and guide them through integrations and product launches.
- Work with internal teams to deliver timely solutions and meet client needs.
- Collect, organise, and share promotions from providers with clients.
- Identify opportunities for upselling and cross-selling products and services.
- Provide regular updates and KPI reports to clients and management.
- Monitor the respective iGaming market and advise clients on relevant opportunities.
- Resolve client issues quickly and effectively to maintain service excellence.
- Participate in industry events and client meetings when required.
Requirements
- 1-2 years experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must) (required)
- Track record of building client relationships and contributing to account growth (required)
- Strong interpersonal and negotiation skills (required)
- Commercially minded with good analytical and problem-solving abilities (required)
- Fluent in English and Russian (spoken and written) (required)
- Proficient in Microsoft Office Suite (required)
- Experience with CRM/project tools is a plus (nice-to-have)
- A proactive, adaptable, and professional approach to work (required)
- Willingness to travel for client meetings and business events (required)
Benefits
- A detailed company training on highest standards.
- A chance to work in friendly and supportive culture.
- Tremendous growth opportunities in a large fast moving international company.
- Grow with ARRISE | Learning Hub-personalized learning, gamified growth, and endless career development at your fingertips.
- Private health insurance.
- Lunch provided in the office once per week.
About Pragmatic Play
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.