Account Manager
ARRISE is seeking an Account Manager to manage a portfolio of clients, support their needs, and drive long-term partnerships. The role involves maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth.
This position requires acting as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships to ensure satisfaction and loyalty. The Account Manager will support client onboarding, guide them through integrations and product launches, and work with internal teams to deliver timely solutions and meet client needs. The role also involves collecting and sharing promotions from providers, identifying upselling and cross-selling opportunities, and providing regular updates and KPI reports to clients and management. Monitoring the iGaming market and advising clients on relevant opportunities, as well as resolving client issues quickly and effectively, are key responsibilities. Participation in industry events and client meetings may also be required.
- Act as the primary point of contact for assigned clients.
- Build and maintain strong, long-term relationships with clients to ensure satisfaction and loyalty.
- Support client onboarding and guide them through integrations and product launches.
- Work with internal teams to deliver timely solutions and meet client needs.
- Collect, organise, and share promotions from providers with clients.
- Identify opportunities for upselling and cross-selling products and services.
- Provide regular updates and KPI reports to clients and management.
- Monitor the respective iGaming market and advise clients on relevant opportunities.
- Resolve client issues quickly and effectively to maintain service excellence.
- Participate in industry events and client meetings when required.
- 1-2 years' experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must) (required).
- Track record of building client relationships and contributing to account growth (required).
- Strong interpersonal and negotiation skills (required).
- Commercially minded with good analytical and problem-solving abilities (required).
- Fluent in English (spoken and written) (required).
- Proficient in Microsoft Office Suite (required).
- Experience with CRM/project tools is a plus (nice-to-have).
- A proactive, adaptable, and professional approach to work (required).
- Willingness to travel for client meetings and business events (required).
- A detailed company training on highest standards.
- A chance to work in friendly and supportive culture.
- Tremendous growth opportunities in a large fast moving international company.
- Grow with ARRISE | Learning Hub-personalized learning, gamified growth, and endless career development at your fingertips.
- Private health insurance.
- Breakfast & lunch provided once a week in the office.
- Cloudigo app discounts.
- Wellness allowance.
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.