Analista de Governaca e Compliemce

The department plays a critical role in ensuring full regulatory compliance across all aspects of Live Casino operations within the iGaming sector. This includes the complete oversight of gaming equipment — from acquisition, installation, and certification to relocation, maintenance, and decommissioning — ensuring that every change or movement is properly tracked and reported.

The department manages and approves everything related to the physical environment of the studios: the layout of the operational gaming spaces, storage areas, and any modifications to studio infrastructure. In parallel, it is responsible for notifying and maintaining transparent communication with relevant regulatory authorities, such as the Malta Gaming Authority (MGA), to ensure that every operational step meets both local and global legal requirements. Through close coordination with internal departments and the global compliance team, the mission is to uphold the integrity of Live Casino operations, support audit readiness, and guarantee that all live environments function within the legal and ethical framework of the iGaming industry.

As a Studio Production Governance Specialist, the individual is responsible for ensuring that internal processes related to corporate support and studio operations run smoothly and in full compliance with both internal policies and external regulations. This role demands more than just reliability, it calls for a proactive mindset, unwavering accountability, and a keen eye for detail. The ability to anticipate needs, solve problems independently, and deliver excellence is key to the success of the team and the business.

• Demonstrates a proactive, detail-oriented approach, operating independently within the designated scope, with full ownership of studio compliance and departmental operations. All actions, decisions, and projects must be carefully coordinated with and approved by the Director of Department and the global team.
• Actively facilitates effective collaboration and communication within the team, contributing to achieving common objectives and fostering a cohesive, high-performing work culture. Close collaboration with both local and global teams is essential.
• Works in close collaboration with Project Managers, Studio Production, and Procurement departments to ensure compliance across all studio operations. Every task must be pre-approved by the Director of Department and the global team.
• Perform the bi-monthly verification in accordance with internal processes and procedures, ensuring all relevant records are reviewed, validated, and updated where necessary.
• Utilizes Salesforce to ensure reliable traceability at both local and global levels. This software tracks the complete lifecycle of gaming equipment from purchase through installation, maintenance, and eventual decommissioning.
• Ensures accurate and up-to-date records, facilitating complete control over the security, legitimacy, and traceability of data at any given time.
• Facilitates real-time stock monitoring to enhance inventory control by automatically deducting gaming equipment from related invoices and stock as it's allocated to specific studios.
• Tracks and adds upcoming equipment orders, ensuring seamless workflow and mitigating human errors in the process.
• Generates detailed reports for audit and regulatory purposes when required, ensuring transparency and operational readiness.
• Leverages SharePoint as a centralized platform for document management and collaboration. SharePoint supports effective storage, sharing, and management of technical documentation, including compliance reports, certifications, and maintenance logs.
• Ensures all technical documentation and digital archives are stored securely, and easily accessible for both operational and audit purposes.
• Organizes and maintains the document control process, making sure all changes, updates, and new entries are accurately logged to maintain alignment with compliance requirements.
• Coordinates the internal review process, ensuring that all documents are up to date and approved before being finalized.
• Prepares timely and accurate regulatory documentation and notifications to the Malta Gaming Authority (MGA), including studio authorizations, layout changes, number of total gaming equipment, notification of starting new live operations in a new building. This process must be coordinated and approved by the Head of Department.
• Independently manages the planning and execution of CSR (Corporate Social Responsibility) initiatives and events, should the decision be made to pursue such campaigns in the future. This involves identifying potential CSR opportunities, coordinating with internal and external stakeholders, organizing resources, and ensuring that events are impactful and compliant. All actions and decisions related to CSR activities must be coordinated with and approved by the Director of Department and the global team.
• Provides support for office renovations, company updates, and internal events, with a focus on operational efficiency, cost control, and ensuring compliance with internal standards. Coordination with the global team and Director of Department is essential for all major changes or initiatives.

• Demonstrates strong personal accountability, taking full responsibility for own work and outcomes (required).
• Maintains the highest level of confidentiality and handles company assets with care and integrity (required).
• Exhibits initiative by proactively identifying potential challenges and risks before they escalate (required).
• Communicates transparently and promptly with management about any delays, irregularities, or compliance issues (required).
• Upholds ethical standards and fosters a culture of trust, respect, and compliance within the team (required).
• Shows resilience and adaptability in a dynamic regulatory and operational environment (required).
• Works independently with excellent organizational skills to prioritize and manage multiple tasks effectively (required).
• Maintains meticulous attention to detail to ensure accuracy in documentation and adherence to regulatory standards (required).
• Apply critical thinking and problem-solving skills to address challenges autonomously (required).
• Utilizes digital tools such as Salesforce and SharePoint proficiently to manage records and workflows (required).
• Keeps track of regulatory updates and integrate changes seamlessly into daily operations (required).

Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.

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