Gaming Equipment Admin Team Lead
The company is seeking a dedicated Gaming Equipment Administration Team Leader to manage and oversee gaming equipment operations, ensuring compliance with company standards. Responsibilities include inventory management, equipment analysis, process standardization, and team supervision.
The successful candidate will train and coach team members, create workflows, and collaborate with multiple departments to enhance operational efficiency. This position requires strong organizational skills, technical expertise, and the ability to work in a fast-paced, dynamic environment.
- Maintain records and oversee the quality and quantity of all gaming equipment, such as roulette wheels, dice, cards, and auxiliary equipment.
- Ensure studios are equipped with necessary and functional gaming tools.
- Regularly inspect roulette balls, playing cards, and other gaming equipment to ensure compliance with company standards.
- Monitor and address deviations or defects.
- Place orders for new equipment or spare parts (e.g., felts, rims, dice) as needed for operations.
- Coordinate with suppliers to ensure timely delivery.
- Perform related administrative tasks, such as documenting inventory changes, tracking testing equipment, and managing photo session tools.
- Create and maintain accurate reports and logs.
- Delegate tasks, organize workflows, and evaluate team performance.
- Motivate and coach new employees, providing training as needed to ensure high team efficiency.
- Develop and implement workflows, procedures, and key performance indicators (KPIs) to enhance team productivity.
- Contribute to process standardization in line with ISO requirements.
- Take a proactive approach in identifying and resolving issues or anticipating potential challenges in gaming equipment management.
- Work closely with departments such as Training, Risk/Surveillance, and HR to ensure alignment with company objectives.
- Prepare detailed daily, quarterly, and yearly reports on KPIs, budget reviews, and team activities for senior management.
- Ensure compliance with company policies, industry standards, and legislative requirements.
- Maintain the confidentiality of company information and prioritize workplace health and safety.
- University degree in a relevant field (required)
- Minimum 2 years in a similar role, preferably in gaming or equipment management (required)
- Strong PC skills and familiarity with inventory management tools (required)
- Exceptional ability to manage workflows, inventory, and team tasks effectively (required)
- Excellent verbal and written communication skills in English (required)
- Availability to work in shifts (8 hours/day, 5 days a week, across 3 shifts) (required)
- High level of accuracy and precision in all tasks (required)
- Experience with ISO process standardization (nice-to-have)
- Familiarity with gaming equipment testing and calibration (nice-to-have)
- Fluency in additional languages for improved collaboration across regions (nice-to-have)
- Free daily meals.
- Gym benefit after 6 months.
- Shift allowances (100% for legal holidays, 25% for night shifts, 10% for weekend shifts).
- Private health care insurance.
- Refer a Friend Bonus.
- Growth opportunities within an international tech company.
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.