Gaming Integrity Fraud & Risk Department Team Leader
The Gaming Integrity Fraud & Risk Department Team Leader plays a pivotal role in safeguarding the integrity of ARRISE's operations. This hands-on leadership position involves managing a team of Risk Analysts, overseeing risk and fraud detection processes, ensuring operational compliance, and fostering a high-performance team culture.
The role demands both analytical expertise and exceptional people management skills to maintain robust, efficient, and secure gaming environments.
- Supervise daily operations of the Risk team, ensuring tasks are completed accurately and on time.
- Monitor player activity, betting patterns, and fraud indicators to protect Live Casino integrity.
- Oversee and validate risk reports for quality, consistency, and actionable insights.
- Coordinate shift tasks, handle live escalations, and support team decision-making in complex cases.
- Mentor and train team members to foster continuous professional development and performance.
- Collaborate with senior management to enhance workflows, tools, and procedures.
- Ensure compliance with company policies and contribute to performance evaluations and bonus reviews.
- Minimum 4-5 years of experience in risk or fraud-related roles in the iGaming industry, including at least 2 years in a leadership capacity. (required)
- Strong knowledge of Live Casino operations and associated risk management practices. (required)
- Proven leadership ability in high-pressure, fast-paced environments. (required)
- Excellent analytical, decision-making, and problem-solving skills with attention to detail. (required)
- High level of professionalism, integrity, and accountability. (required)
- Fluency in English, both written and verbal. (required)
- Willingness to work 9-hour shifts, including weekends and holidays. (required)
- Proficiency with data tools such as Tableau or SQL. (nice-to-have)
- Experience working with bonus systems and performance KPIs. (nice-to-have)
- Familiarity with Microsoft Office 365, especially Excel, Teams, and Word. (nice-to-have)
- Prior involvement in process improvement or operational optimization initiatives. (nice-to-have)
- Exposure to performance-based reward systems and bonus assessments. (nice-to-have)
- Competitive Salary with high performance-based bonuses.
- Paid Training to ensure you are well-versed in the company's quality standards and procedures.
- Access to a variety of employee benefits, including gym membership and private health care.
- Free daily meals.
- Gym benefit after 6 months.
- Shift allowances (100% for legal holidays, 25% for night shifts, 10% for weekend shifts).
- Private health care insurance.
- "Refer a Friend" Bonus.
- Growth opportunities within an international tech company.
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.