Head of HR
The Head of HR will shape and implement HR strategies, standards, and processes tailored to the operational needs and regulatory requirements of the Live Casino location, ensuring consistent performance, compliance, and a high-quality employee experience.
This role involves leading, mentoring, and supporting the on-site HR team to deliver seamless HR services across onboarding, documentation management, payroll input, performance processes, employee relations, and offboarding.
The Head of HR will collaborate closely with the TA team to develop workforce strategies that support Live Casino staffing needs, including forecasting, capacity planning, and ensuring adequate talent pipelines.
Initiatives to improve employee retention, engagement, and job satisfaction will be driven, with a focus on reducing turnover in mission-critical roles.
Oversight of leadership development and management capability building for operational managers is a key aspect, ensuring strong people management skills.
The development of succession planning and talent readiness for key roles in Live Operations and supporting departments will be led.
Strong relationships with external partners such as labour offices, benefits providers, training vendors, and recruitment agencies will be maintained to ensure effective service delivery and cost efficiency.
HR budgeting for the location will be managed, including headcount planning, HR cost forecasting, workforce programs, and HR technology investment needs.
Partnership with H&S teams will ensure the work environment meets health and safety standards by identifying risks and implementing preventive measures specific to Live Casino operations.
This position serves as a strategic advisor to the management team, providing insights on workforce trends, people risks, and long-term HR strategy.
Documentation and governance of employment relations will be overseen, ensuring accurate recordkeeping and readiness for internal or external audits.
Labour market trends, salary benchmarks, and competitor practices will be monitored to maintain competitive compensation structures and inform workforce planning decisions.
Support for crisis and incident response planning for HR-related scenarios such as staffing disruptions, legal issues, regulatory events, or operational incidents will be provided.
HR metrics that measure compliance, operational quality, payroll accuracy, onboarding effectiveness, and workforce trends will be defined, tracked, and reported.
Global HR and operational policies will be localized and implemented to meet the Live Casino location's labour legislation and Live Casino working conditions, in collaboration with Legal and Compliance.
Location-specific HR Standard Operating Procedures (SOPs) will be developed, maintained, and enforced, ensuring consistent execution across HR and cross-functional teams.
The Head of HR will act as the escalation point for complex employee relations issues, employment risks, and policy enforcement matters, proactively identifying risks and implementing preventive measures.
- Shape and implement HR strategies, standards, and processes tailored to the operational needs and regulatory requirements of the Live Casino location.
- Lead, mentor, and support the on-site HR team to deliver seamless HR services across onboarding, documentation management, payroll input, performance processes, employee relations, and offboarding.
- Closely collaborate with the TA team to help develop workforce strategies that support Live Casino staffing needs, including forecasting, scheduling capacity planning, and ensuring adequate talent pipelines for peak demand periods.
- Drive initiatives that improve employee retention, engagement, and job satisfaction, with a focus on reducing turnover in mission-critical roles.
- Oversee leadership development and management capability building for operational managers, ensuring strong people management skills in coaching, performance handling, and policy application.
- Lead the development of succession planning and talent readiness for key roles in Live Operations and supporting departments.
- Maintain strong relationships with external partners-labour offices, benefits providers, training vendors, and recruitment agencies-to ensure effective service delivery and cost efficiency.
- Manage HR budgeting for the location, including headcount planning, HR cost forecasting, workforce programs, and HR technology investment needs.
- Ensure that the work environment meets health & safety standards by partnering with H&S teams to identify risks and implement preventive measures specific to Live Casino operations.
- Serve as a strategic advisor to the management team, providing insights on workforce trends, people risks, and long-term HR strategy.
- Oversee the documentation and governance of employment relations, ensuring accurate recordkeeping and readiness for internal or external audits.
- Monitor labour market trends, salary benchmarks, and competitor practices to maintain competitive compensation structures and inform workforce planning decisions.
- Support crisis and incident response planning for HR-related scenarios such as staffing disruptions, legal issues, regulatory events, or operational incidents.
- Define, track, and report HR metrics that measure compliance, operational quality, payroll accuracy, onboarding effectiveness, and workforce trends.
- Localize and implement global HR and operational policies to meet Live Casino location’s labour legislation and Live Casino working conditions, in collaboration with Legal and Compliance.
- Develop, maintain, and enforce location-specific HR Standard Operating Procedures (SOPs), ensuring consistent execution across HR and cross-functional teams.
- Act as the escalation point for complex employee relations issues, employment risks, and policy enforcement matters, proactively identifying risks and implementing preventive measures.
- Bachelor or Master degree in HR, Business Administration, Law (required)
- Minimum 10 years in HR, with at least 5 years in HR Leadership (required)
- Strong background in regulated, high-volume environments (iGaming is a plus) (required)
- Proven experience in a complex international matrix organisation (required)
- Excellent cross-functional communication, leadership, and execution skills (required)
- Tech-savvy and confident working with HRIS, auditing tools, and documentation systems (required)
- Fluent English is essential (required)
- Additional languages are a strong advantage (nice-to-have)
- HR certification SHRM, CIPD or equivalent (preferred)
- Experience in HR operational integration during mergers, new studio builds, or market expansions (preferred)
- Competitive salary (required)
- Private health insurance from day one (required)
- International work environment (required)
- Opportunities for advancement to higher positions in online casino (required)
- Grow with ARRISE | Learning Hub-personalized learning, gamified growth, and endless career development at your fingertips (required)
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.