Head of Operations
ARRISE is seeking a Head of Operations to play a central role in shaping and driving its operational strategy. This is a high-impact leadership position for someone who thrives on systems thinking, meticulous planning, and executive-level communication.
The successful candidate will be instrumental in aligning cross-functional teams, enabling product and technology conversations, and ensuring ARRISE's operations scale efficiently in a fast-paced environment.
- Contribute to both short- and long-term operational strategies, ensuring alignment with organisational goals.
- Act as a key voice in roadmap discussions, facilitating conversations between product, technology, and commercial stakeholders.
- Oversee staffing and resource allocation to ensure teams are supported, deadlines are met, and business priorities are delivered.
- Design, implement, and standardise processes that enhance efficiency and scalability across multiple teams and locations.
- Champion the adoption and optimisation of digital platforms, such as SharePoint, JIRA, and Confluence, to improve collaboration and transparency.
- Serve as the operational connector between Product, Technology, Sales, Marketing, and Customer Support, ensuring seamless delivery of initiatives.
- Present operational updates and options clearly at the senior management level, supporting informed decision-making and alignment.
- Foster a culture of accountability, adaptability, and innovation, encouraging teams to embrace change and strive for excellence.
- Ability to understand the bigger picture, map dependencies, and bridge conversations between product, technology, and business functions (required).
- Ability to quickly learn new products and features, understand critical deliverables and optimise delivery processes (required).
- Previous release and/or project management experience (preferred).
- Experience in resource planning and staffing (preferred).
- Strong presentation and facilitation skills, working directly with the senior leadership and driving cross-functional decision-making (required).
- Resilient in fast-changing environments, maintaining clarity and focus under pressure (required).
- Hands-on, solution-oriented, and always ready to anticipate and address operational challenges (required).
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.