Junior Sales Support
As a Junior Sales Support at ARRISE, the role involves managing daily integration tasks and tracking progress. The position requires assisting with the preparation of requirements for the integration team and ensuring smooth transitions between departments. The individual will oversee feature implementations and help resolve client inquiries, providing key support to the Account Management team.
This role focuses on ensuring that operators can implement all the special features required to go live, such as bonus, DGA, and auto pay out. The Junior Sales Support will follow project management procedures to ensure timely completion of projects, review project plans, and resolve onsite problems. Developing and maintaining good and effective working relationships between clients, BDM, AM, integrations, and sales staff is also a key aspect of this position.
The Junior Sales Support will manage requests for information about clients and resolve all client questions. They will work with colleagues to achieve team objectives and KPI targets, provide help and support to the AM team, and ensure products in the agreement are live. Assisting with brand splitting is also part of the responsibilities.
- Manage the integrations list on a daily basis.
- Perform daily follow-up on new and ongoing integrations.
- Prepare all needed requirements for the integration team.
- Ensure that the transition between business development and account management departments is seamless.
- Check that the operator can implement all special features required to go live (bonus, DGA, Auto pay out).
- Follow project management procedures to ensure timely completion of projects.
- Review project plans and resolve onsite problems.
- Develop and maintain good and effective working relationships between clients, BDM, AM, integrations and sales staff.
- Manage requests for info about clients and resolve all questions by clients.
- Work with colleagues to achieve team objectives and KPI targets.
- Help and support to the AM team.
- Ensure products in the agreement are live.
- Assist with brand splitting.
- High school diploma, 4th degree education, all majors (required).
- Organisational, analytical and problem-solving skills (required).
- Strong written and spoken English language skills (required).
- Ability to learn quickly, as well as a quick and clear understanding of business strategy in order to ensure decisions in accordance with the same (required).
- Ability to work under pressure (required).
- Teamwork and motivational skills (required).
- In-depth understanding of customer service practices (required).
- A detailed company training on highest standards.
- A chance to work in friendly and supportive culture.
- Tremendous growth opportunities in a large fast moving international company.
- Grow with ARRISE | Learning Hub-personalized learning, gamified growth, and endless career development at your fingertips.
- Private health insurance.
Pragmatic Play is a leading content provider to the iGaming industry, delivering a multi-product portfolio of online slots, live casino, bingo and virtual sports to operators worldwide. Founded in 2015 and headquartered in Gibraltar, it releases new titles at a high cadence and is certified across numerous regulated markets. It operates as part of the ARRISE group, which runs the live-casino studios and operational hubs across Europe, the Middle East and Latin America that power its games.