Finnish Speaking VIP Account Manager

Description

As a VIP Account Manager, you will take full ownership of a high-value player portfolio, combining the commercial mindset of a portfolio manager with the relationship skills of a luxury concierge. You will drive the revenue trajectory of your players, ensuring they remain engaged, profitable, and loyal through data-driven strategies and bespoke service, while contributing to the premium, player-first experience that defines PressEnter Group.

Responsibilities

Drive and sustain Net Gaming Revenue (NGR) from your assigned portfolio, ensuring monthly and quarterly targets are met.
Monitor daily Deposit Run Rates to identify performance gaps early; execute tactical interventions to keep the portfolio pacing toward targets.
Manage the Bonus vs. Deposit % strictly, ensuring reinvestment is profitable and tailored to individual player value rather than fixed-rate bonusing.
Proactively identify and "onboard" high-potential players during their initial lifecycle, establishing a premium rapport from day one.
Shorten the time-to-value for new VIPs by setting high engagement patterns and increasing their Player Lifetime Value (LTV) trajectory.
Maintain industry-leading Player Retention Rates by anticipating player needs and resolving friction points before they lead to churn.
Own the VIP Reactivation Rate, utilizing personalized outreach (WhatsApp, calls, bespoke gifting) to re-engage lapsed high-value accounts.
Serve as the primary point of contact, offering 24/7-style "white glove" service to ensure brand top-of-mind.
Deliver weekly deep-dives into portfolio health, focusing on NGR trends, deposit velocity, and margin protection.
Understand the unique "DNA" of your portfolio-identifying which players are "high volume/low margin" vs. "low volume/high margin" to prioritize outreach.

Requirements

2+ years in Online VIP Account Management. (required)
Ability to analyze complex data sets to understand run rates and player behavior. (required)
Elite interpersonal skills; ability to navigate difficult conversations regarding limits or bonuses while maintaining a positive relationship. (required)
A deep understanding of P&L. (required)
Comfortable working in a fast-paced environment that requires proactive, rather than reactive, engagement. (required)
English and Finnish Speaking. (required)

Benefits

Our HQ in Sliema, Malta, with fantastic sea views, shower facilities, and an open-plan working environment
Hybrid working model to support work-life balance
Access to our Mental Well-Being Program
Regular social gatherings on our terrace, plus team and company events
Refer a Friend Bonus
Private Health Insurance
Dental Insurance
Wellness vouchers
Discounted gym membership

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PressEnter Group is an online casino operator that provides gaming entertainment through a portfolio of casino brands. Headquartered in Malta, it takes a mobile-first approach and invests significantly in regulated markets. The company's strategy focuses on holding licences across regulated jurisdictions while also serving the .com market. PressEnter Group operates several iGaming brands aimed at players across Europe.

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