Norwegian Speaking VIP Manager
Rhino Entertainment is looking for a Norwegian Speaking VIP Manager who will be responsible for delivering an unparalleled VIP experience to its esteemed players. The role involves managing a portfolio of high-value players, understanding their preferences and needs, and developing them into brand advocates. The VIP Manager will proactively engage with VIP players through various communication channels, build long-lasting relationships by providing personalised support, and monitor player activity to enhance their gaming experience.
The position requires collaboration with internal departments such as payments, operations, marketing, and CRM to ensure the best possible experience at the player level, including targeted campaigns for VIP players. The role also involves collecting and analysing information and data on customer segments and suggesting changes for optimisation. Staying up-to-date with industry trends and competitor activities is crucial to ensure the best VIP experience in the market is offered. The VIP Manager may also plan and execute VIP events in line with company strategy and budget, delivering exceptional player experiences that drive engagement and retention.
- Manage a portfolio of high-value players, understanding their preferences and needs, alongside developing them from being simply customers to becoming brand advocates.
- Proactively engage with VIP players through various communication channels, including phone calls, emails and WhatsApp.
- Build long-lasting relationships with players by providing personalised support and addressing any concerns or issues they may have.
- Monitor player activity and identify opportunities to enhance their gaming experience.
- Collaborate with internal departments such as payments, operations, marketing, and CRM to ensure the best possible experience at the player level, including targeted campaigns for VIP players.
- Collecting and analysing information and data on customer segments and suggesting changes for optimisation.
- Stay up-to-date with industry trends and competitor activities to ensure the best VIP experience in the market is offered.
- Potentially plan and execute VIP events in line with company strategy and budget, delivering exceptional player experiences that drive engagement and retention.
- Fluent in English and Norwegian both written and verbal communication (required)
- Previous experience in a similar role within the online casino industry (nice-to-have)
- Strong customer service skills with a passion for delivering exceptional experiences (required)
- Ability to build rapport quickly and establish trust with high-value players (required)
- Team player with a positive attitude and proactive approach to work (required)
- Excellent organisational skills with the ability to prioritise tasks effectively (required)
- Strong knowledge of MS Excel and ability to generate analyses and reports (required)
- Competitive salary based on your knowledge & experience
- Quarterly performance bonus split on personal objectives and company performance
- €500 Yearly Wellness & Mindfulness allowance to support an active lifestyle
- Flexibility & a work-life blend through our Hybrid & Overseas Working guidelines
- Diverse, dynamic, fun environment with happy and helpful colleagues
- Learning & Development opportunities to invest in your personal development
- Fresh fruit, healthy snacks & food are available at the office everyday - and of course, good tea & coffee
- Free parking, table tennis, lounge area, plenty of meeting rooms and sea views at our ergonomic office
- Regular social events to strengthen long lasting relationships
- Enjoy a “Me Day” on your birthday
- Paid time off, including extra days for special life events
- AXA Private Hospital & Dental Insurance Coverage
- Referral Bonus
Rhino Entertainment is an online gaming operator established in 2020, running a multi-brand strategy across several regulated jurisdictions. Its brands serve a growing number of markets with casino and online entertainment products built on modern technology. The company's multinational teams are based across Malta, North Macedonia, Spain and other countries. Rhino Entertainment is headquartered in Sliema, Malta.