Player Support Analyst
Rush Street Interactive is looking for a Player Support Analyst to help take their product designers bring their sports betting products to the next level and build an amazing betting experience for their customers. The role requires very strong analytical skills and effective communication to translate what is needed to both the design and development parts of the team within an agile, fast-paced environment. The aim is to deliver beautiful and meaningful user experience for digital product and deliverables within the business account.
- Customer Service (Chats &emails)
- Comply with all established internal protocols
- Validate and issue courtesies/retentions
- Review and/or report sports betting/casino activity
- Report accounts with suspicious activity
- Report interactions for reassignment to other areas/teams
- 1+ years of experience in Customer Service BPO (required).
- Bachelor’s Degree in any field; or studying (required).
- Empathy and assertive communication skills (required).
- Basic industry knowledge (required).
- Strong problem-solving skills (required).
- Excellent collaboration abilities (required).
- English at B2 level or higher required.
- Comprehensive compensation.
- Work-life balance initiatives.
- Autonomy – embrace personal freedom and responsibility.
- Creativity – open to new ideas of how to be better.
- Growth – want you to develop personally as well as professionally.
- Top-notch professionals who are passionate about what they do.
- People-oriented environment and supportive atmosphere.
Rush Street Interactive is an online casino and sports betting operator founded in 2012 and headquartered in Chicago. It runs the BetRivers brand in regulated US states and Ontario, and RushBet in Colombia and Mexico. The company is listed on the New York Stock Exchange under the ticker RSI.