Player Support Internship - Spring 2027
Rush Street Interactive is offering a 12-week internship focused on customer support and player experience. As a Player Support Intern, the successful candidate will work alongside the Customer Support team to learn how to assist players, resolve concerns, and deliver positive experiences across the online gaming platforms of Rush Street Interactive.
Interns will develop practical skills in customer communication, problem-solving, issue documentation, and escalation while gaining experience in a dynamic, technology-driven environment. Participants will receive guidance from experienced team members, contribute to meaningful customer support initiatives, and gain firsthand insight into how exceptional service builds player trust, satisfaction, and loyalty.
- Learn how the Player Support team responds to customer questions and resolves account or platform-related concerns.
- Develop clear, empathetic, and professional communication skills across customer support channels.
- Assist with researching player inquiries, identifying solutions, and escalating more complex issues to the appropriate teams.
- Gain experience documenting customer interactions accurately and following established support procedures.
- Learn how Rush Street Interactive’s systems and tools help the team provide timely and consistent support.
- Contribute to projects designed to improve player satisfaction, support resources, or communication processes.
- Participate in training sessions, mentorship check-ins, and ongoing feedback to support professional development.
- Build an understanding of customer support operations within a highly regulated and rapidly evolving industry.
- Strong written and verbal communication skills (required)
- Enjoy helping others and finding solutions to problems (required)
- Ability to remain patient, professional, and composed when handling customer concerns (required)
- Organised and attentive to detail (required)
- Interest in learning how technology supports exceptional customer experiences (required)
- Ability to commit to 20–30 hours per week in a hybrid setting (required)
- Proactive, dependable, and collaborative (required)
- Comfortable working independently, receiving feedback, and asking questions (required)
- No previous iGaming or customer support experience required (required)
- Comprehensive compensation
- Work-life balance initiatives
- Autonomy
- Creativity
- Growth and professional development opportunities
- People-oriented environment and supportive atmosphere
Rush Street Interactive is an online casino and sports betting operator founded in 2012 and headquartered in Chicago. It runs the BetRivers brand in regulated US states and Ontario, and RushBet in Colombia and Mexico. The company is listed on the New York Stock Exchange under the ticker RSI.