Risk and Payments Analyst
Rush Street Interactive is expanding its Risk & Payments team and is looking for a driven, analytical Risk & Payments Analyst to help scale its operations. In this role, the analyst will play a critical part in protecting the business while ensuring a seamless customer experience. The role involves working across payments, fraud prevention, and KYC processes, partnering closely with internal teams to identify risks, execute payment workflows, and enhance operational efficiency. This is an opportunity for someone who thinks critically, takes ownership and is eager to make a measurable impact.
- Review and process withdrawals and customer documentation in a timely and accurate manner.
- Conduct KYC verification, including review, approval, or rejection of customer-submitted documents.
- Monitor player activity to identify, investigate, and escalate potential fraud or suspicious behavior.
- Respond to escalated customer inquiries related to payments, fraud, and account activity.
- Support Customer Support and other teams with payment-related questions and issue resolution.
- Maintain accurate records and logs in accordance with jurisdictional and regulatory requirements.
- Ensure compliance with internal policies, SOPs, and all applicable regulatory standards.
- Identify trends, risks, and process gaps, and provide feedback to leadership and product teams.
- Collaborate with team members to support quality assurance and continuous improvement initiatives.
- Escalate complex or high-risk issues to management in a timely manner.
- Experience in payments, fraud, risk, compliance, or operations (iGaming or fintech preferred) (preferred).
- Strong understanding of payment methods, chargebacks, and fraud detection principles (required).
- Familiarity with KYC/AML processes and regulatory environments (nice-to-have).
- Analytical mindset with the ability to identify patterns and assess risk (required).
- Excellent written and verbal communication skills (required).
- Highly detail-oriented with strong organizational and time management skills (required).
- Ability to prioritize and manage multiple tasks in a fast-paced environment (required).
- Proficiency in tools such as Excel and reporting platforms (e.g., Looker or similar) (required).
- Comfortable working both independently and collaboratively within a team (required).
- Discretionary annual company bonus (Eligibility Varies by Role)
- 401(k) plan with 100% company match on the first 4%
- Comprehensive medical coverage (HSA & FSA plans), dental, and vision insurance
- Paid Time Off (Eligibility Varies by Role)
- Employee Assistance Program (EAP)
Rush Street Interactive is an online casino and sports betting operator founded in 2012 and headquartered in Chicago. It runs the BetRivers brand in regulated US states and Ontario, and RushBet in Colombia and Mexico. The company is listed on the New York Stock Exchange under the ticker RSI.